Horace Satterfield
fae_hand83@gmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 95771719 | Foundation match help | Solved | Normal | Horace Satterfield | — |  Jacklyn Dare | returnsbopisshipping | 5d 4h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 87659722 | Pro discount enrollment | Solved | High | Horace Satterfield | — |  Steve O'Conner | shade-matchvipbopis | 21h | ●Responded | 5/5 | — | — | Apr 17, 2026 | - | |
| 18807706 | Order arrived damaged | Solved | Normal | Horace Satterfield | — | Steve O'Conner | samplesvip | 4h | ⊘Not fired | — | — | — | Apr 15, 2026 | - | |
| 77259231 | Missing items in shipment | Closed | Normal | Horace Satterfield | — |  Kaela Friesen | Chat | loyaltyshade-matchbopis | 1d 10h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 15, 2026 |
| 95632309 | Restock alert for backorder | Solved | Normal | Horace Satterfield | — |  Leonard Waters-Howell | shade-match | 1h | ○Sent, no reply | — | — | — | Apr 6, 2026 | - | |
| 78004316 | Missing items in shipment | Pending | Normal | Horace Satterfield | — | Kaela Friesen | influencerreturnsdamaged | - | —Skipped | — | — | — | Mar 27, 2026 | - | |
| 51717285 | Birthday gift not received | Solved | Normal | Horace Satterfield | — | Jacklyn Dare | — | 5h | ⊘Not fired | — | — | — | Mar 21, 2026 | - | |
| 35063606 | Shipping cost question | Solved | Normal | Horace Satterfield | — |  Katrina Johns | Chat | gift-card | 20h | ●Responded | 2/5 | — | — | Mar 18, 2026 | - |
| 48995411 | Missing items in shipment | Pending | High | Horace Satterfield | — |  Tommy Kuvalis | fragrancereturnsbopis | - | —Skipped | — | — | — | Feb 23, 2026 | - | |
| 86728963 | BOPIS order cancelled at store | Closed | Normal | Horace Satterfield | — |  Oscar O'Hara | influencervipsamples | 6h | ●Responded | 3/5 | — | — | Feb 16, 2026 | Feb 22, 2026 | |
| 43445297 | Item authenticity concern | Open | Normal | Horace Satterfield | — | Tommy Kuvalis | Social | refundsamplesshipping | - | —Skipped | — | — | — | Jan 16, 2026 | - |
| 63816663 | Missing samples in order | Solved | Normal | Horace Satterfield | — |  Mr. Eliza Gerhold IV | shippingvip | 7d 3h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - | |
| 17024599 | BOPIS pickup not ready | Closed | Normal | Horace Satterfield | — | Leonard Waters-Howell | — | 14h | ○Sent, no reply | — | — | — | Jan 14, 2026 | Jan 17, 2026 | |
| 50606957 | Insider tier issue | Closed | High | Horace Satterfield | — |  Lily Raynor | Social | — | 6h | ⊘Not fired | — | — | — | Jan 6, 2026 | Jan 7, 2026 |
| 85999150 | Item authenticity concern | Closed | Normal | Horace Satterfield | — |  Mr. Skyla Trantow | Phone | — | 1h | ⊘Not fired | — | — | — | Jan 6, 2026 | Jan 9, 2026 |
| 82300632 | Lost package follow-up | Open | Normal | Horace Satterfield | — |  Eula McKenzie | Chat | returns | - | —Skipped | — | — | — | Jan 6, 2026 | - |
| 78658173 | BOPIS order cancelled at store | Solved | Low | Horace Satterfield | — | Oscar O'Hara | Phone | — | 2h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - |
| 40279964 | Influencer code not working | Solved | Normal | Horace Satterfield | — |  Faith Hilll | shippingshade-matchsamples | 5h | ●Responded | 5/5 | — | — | Dec 16, 2025 | - | |
| 00875281 | Influencer code not working | Closed | Normal | Horace Satterfield | — | Mr. Eliza Gerhold IV | shade-matchfragrance | 1h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 25, 2025 | |
| 09519193 | Wholesale order question | Solved | Low | Horace Satterfield | — |  Amely Pacocha | app | 6h | ○Sent, no reply | — | — | — | Nov 18, 2025 | - | |
| 72608123 | Lost package follow-up | Solved | Normal | Horace Satterfield | — |  Dr. Mandy McLaughlin | — | 1h | ●Responded | 10/11 | — | — | Nov 5, 2025 | - | |
| 92742155 | Item authenticity concern | Solved | Low | Horace Satterfield | — |  Garth Dooley | refund | 5h | ●Responded | 9/11 | — | — | Oct 23, 2025 | - | |
| 22054654 | BOPIS order cancelled at store | Solved | Normal | Horace Satterfield | — | Leonard Waters-Howell | Chat | gift-cardinfluencerfragrance | 9d 19h | ○Sent, no reply | — | — | — | Oct 21, 2025 | - |
| 50347749 | Refund not received | Solved | Normal | Horace Satterfield | — | Amely Pacocha | gift-cardinfluencer | 1d | ○Sent, no reply | — | — | — | Oct 2, 2025 | - | |
| 17152454 | Lost package follow-up | Pending | Normal | Horace Satterfield | — | Garth Dooley | Chat | refund | - | —Skipped | — | — | — | Sep 20, 2025 | - |
| 55018598 | Store experience feedback | Solved | Low | Horace Satterfield | — | Faith Hilll | Phone | gift-card | 4h | ●Responded | 4/5 | — | — | Sep 18, 2025 | - |
| 18422642 | Lost package follow-up | Solved | Low | Horace Satterfield | — |  Julie Hodkiewicz | Chat | samples | 7h | ○Sent, no reply | — | — | — | Sep 7, 2025 | - |
| 94456626 | Foundation match help | Closed | Normal | Horace Satterfield | — | Dr. Mandy McLaughlin | Chat | influencerwholesalegift-card | 2h | ●Responded | 5/5 | — | — | Sep 3, 2025 | Sep 8, 2025 |
| 21055652 | Lost package follow-up | Pending | Normal | Horace Satterfield | — | Steve O'Conner | app | - | —Skipped | — | — | — | Aug 18, 2025 | - | |
| 66997137 | Discount code not working | Closed | Normal | Horace Satterfield | — |  Darryl Jacobi | gift-cardshippingbopis | 7d 20h | ●Responded | 1/11 | — | — | Aug 14, 2025 | Aug 25, 2025 | |
| 13171956 | Lost package follow-up | Solved | Normal | Horace Satterfield | — |  Ignatius Cummerata | — | 5h | ⊘Not fired | — | — | — | Aug 9, 2025 | - | |
| 71445598 | Refund not received | Solved | Normal | Horace Satterfield | — | Oscar O'Hara | Phone | — | 1h | ●Responded | 5/5 | — | — | Jul 30, 2025 | - |
| 34001500 | App crashes at checkout | Closed | Normal | Horace Satterfield | — |  Kip Schroeder IV | vipgift-card | 3h | ○Sent, no reply | — | — | — | Jul 26, 2025 | Jul 31, 2025 | |
| 75783803 | Restock alert for backorder | Solved | Low | Horace Satterfield | — | Ignatius Cummerata | Chat | influencer | 16h | ●Responded | 5/5 | — | — | Jul 17, 2025 | - |
| 09959976 | Restock alert for backorder | Solved | Normal | Horace Satterfield | — | Oscar O'Hara | samplesgift-cardloyalty | 1h | ●Responded | 5/5 | — | — | Jun 15, 2025 | - | |
| 62948064 | BOPIS pickup not ready | Solved | Low | Horace Satterfield | — |  Chaz Renner | damagedbopiswholesale | 3h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 79897622 | Insider tier issue | Solved | Low | Horace Satterfield | — | Tommy Kuvalis | Phone | samplesdamaged | 1h | ●Responded | 2/5 | — | — | Jun 13, 2025 | - |
| 96119169 | BOPIS pickup not ready | Solved | Urgent | Horace Satterfield | — | Leonard Waters-Howell | influencerloyalty | 1h | ○Sent, no reply | — | — | — | May 29, 2025 | - | |
| 40980483 | Cancel subscription / Auto-replenish | Solved | Normal | Horace Satterfield | — | Faith Hilll | — | 4h | ●Responded | 4/5 | — | — | May 28, 2025 | - | |
| 10075231 | Insider tier issue | Pending | Normal | Horace Satterfield | — | Leonard Waters-Howell | Chat | — | - | —Skipped | — | — | — | May 26, 2025 | - |
| 45536699 | Where is my order? | Pending | High | Horace Satterfield | — | Mr. Eliza Gerhold IV | Chat | shippingapp | - | —Skipped | — | — | — | May 25, 2025 | - |
| 14757068 | Insider tier issue | Closed | Urgent | Horace Satterfield | — | Steve O'Conner | — | 3h | ○Sent, no reply | — | — | — | May 23, 2025 | May 28, 2025 |