Kathryn Grimes-McLaughlin
kristy.gleichner4@yahoo.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | The BOPIS pickup involved waiting, paperwork, and a manager. Way too much. | 70819372Return after 30-day window | Kathryn Grimes-McLaughlin |  Vilma Gusikowski | May 20, 2026, 1:21 AM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 59527231Allergic reaction concern | Kathryn Grimes-McLaughlin | Vilma Gusikowski | Apr 5, 2026, 12:23 AM |
| 3/5 | Fine. The welcome bundle was less premium than I expected. | 53454751Wrong shade sent | Kathryn Grimes-McLaughlin |  Darryl Jacobi | Jan 26, 2026, 12:55 AM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 17385754Cancel order request | Kathryn Grimes-McLaughlin | Darryl Jacobi | Jan 8, 2026, 5:33 AM |
| 1/5 | Lost all my profile data after the first session. Started over twice. | 97966182App crashes at checkout | Kathryn Grimes-McLaughlin |  Leonard Waters-Howell | Dec 30, 2025, 1:53 PM |
| 2/5 | The refund still hasn't been processed and it's been two weeks. | 00458659Allergic reaction concern | Kathryn Grimes-McLaughlin |  Dr. Mandy McLaughlin | Dec 5, 2025, 10:05 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 76972193Restock alert for backorder | Kathryn Grimes-McLaughlin |  Mr. Cade Senger | Nov 22, 2025, 12:42 AM |
| 4/5 | Easier returns from international addresses. | 91595376Cancel order request | Kathryn Grimes-McLaughlin |  Amely Pacocha | Aug 18, 2025, 6:40 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 04134848Influencer code not working | Kathryn Grimes-McLaughlin |  Eula McKenzie | Aug 13, 2025, 12:38 PM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 63470195App login problem | Kathryn Grimes-McLaughlin |  Mr. Skyla Trantow | Jun 22, 2025, 12:19 AM |