Kimberly Tremblay
melba87@gmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 15024275Pro discount enrollment | Kimberly Tremblay |  Chaz Renner | May 10, 2026, 10:29 PM |
| 2/5 | Two weeks for a refund on an order that was lost in transit. | 81271538Wholesale order question | Kimberly Tremblay |  Steve O'Conner | Mar 25, 2026, 1:42 AM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 21889683Allergic reaction concern | Kimberly Tremblay |  Eula McKenzie | Feb 21, 2026, 4:11 PM |
| 3/5 | It's whatever. Got what I needed but no follow-through. | 79706171Price match request | Kimberly Tremblay | Eula McKenzie | Feb 2, 2026, 11:55 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 71018402Wholesale order question | Kimberly Tremblay |  Amely Pacocha | Aug 3, 2025, 5:17 AM |
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 47130140App login problem | Kimberly Tremblay |  Miss Amber Hintz Sr. | Aug 1, 2025, 6:04 AM |
| 5/5 | More transparent product authenticity guarantees. | 68011987Foundation match help | Kimberly Tremblay |  Faith Hilll | Jul 26, 2025, 2:30 PM |
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 24302185Item authenticity concern | Kimberly Tremblay |  Julie Hodkiewicz | Jul 8, 2025, 12:30 AM |
| 5/5 | Faster shipping would make me shop here exclusively. | 51341050Store experience feedback | Kimberly Tremblay | Steve O'Conner | Jul 6, 2025, 7:25 AM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 14720110Cancel subscription / Auto-replenish | Kimberly Tremblay |  Yazmin Jast | Jun 25, 2025, 1:05 PM |
| 1/11 | Won't recommend until the basics are fixed. | 80194823Where is my order? | Kimberly Tremblay | Julie Hodkiewicz | Jun 23, 2025, 8:19 PM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 77422716Cancel order request | Kimberly Tremblay |  Dr. Mandy McLaughlin | May 23, 2025, 8:48 PM |