Kimberly Tremblay
melba87@gmail.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 96645383 | Lost package follow-up | Solved | Normal | Kimberly Tremblay | — |  Mr. Eliza Gerhold IV | gift-cardvipfragrance | 2d 5h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 30092071 | Question about product ingredients | Closed | Urgent | Kimberly Tremblay | — |  Mr. Lonie Hudson | shade-matchreturns | 11h | ○Sent, no reply | — | — | — | May 13, 2026 | May 19, 2026 | |
| 00051785 | Restock alert for backorder | Pending | Normal | Kimberly Tremblay | — |  Darryl Jacobi | — | - | —Skipped | — | — | — | May 11, 2026 | - | |
| 15024275 | Pro discount enrollment | Closed | Normal | Kimberly Tremblay | — |  Chaz Renner | Chat | wholesale | 11h | ●Responded | 4/5 | — | — | May 8, 2026 | May 14, 2026 |
| 51752602 | Wrong shade sent | Open | Normal | Kimberly Tremblay | — | Mr. Eliza Gerhold IV | bopis | - | —Skipped | — | — | — | May 7, 2026 | - | |
| 29992913 | Lost package follow-up | Solved | Normal | Kimberly Tremblay | — |  Tommy Kuvalis | Chat | influencer | 4h | ○Sent, no reply | — | — | — | Apr 28, 2026 | - |
| 44739773 | Foundation match help | Closed | Normal | Kimberly Tremblay | — |  Steve O'Conner | Chat | — | 1d 12h | ○Sent, no reply | — | — | — | Apr 14, 2026 | Apr 21, 2026 |
| 67716401 | Refund not received | Solved | Normal | Kimberly Tremblay | — |  Ignatius Cummerata | Chat | vipshade-match | 21h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - |
| 81271538 | Wholesale order question | Solved | High | Kimberly Tremblay | — | Steve O'Conner | returnsdamagedshade-match | 6h | ●Responded | 2/5 | — | — | Mar 24, 2026 | - | |
| 55881184 | Gift card balance question | Solved | High | Kimberly Tremblay | — |  Miss Amber Hintz Sr. | — | 2d | ○Sent, no reply | — | — | — | Mar 16, 2026 | - | |
| 15328906 | Item authenticity concern | Open | High | Kimberly Tremblay | — |  Eula McKenzie | — | - | —Skipped | — | — | — | Feb 23, 2026 | - | |
| 67906170 | Question about product ingredients | Solved | Normal | Kimberly Tremblay | — | Eula McKenzie | loyaltygift-carddamaged | 14h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - | |
| 21889683 | Allergic reaction concern | Solved | Normal | Kimberly Tremblay | — | Eula McKenzie | shade-matchgift-cardapp | 5h | ●Responded | 3/5 | — | — | Feb 19, 2026 | - | |
| 79309241 | Pro discount enrollment | Pending | High | Kimberly Tremblay | — |  Yazmin Jast | wholesalebopis | - | —Skipped | — | — | — | Feb 6, 2026 | - | |
| 79706171 | Price match request | Closed | Normal | Kimberly Tremblay | — | Eula McKenzie | — | 3d | ●Responded | 3/5 | — | — | Jan 30, 2026 | Feb 3, 2026 | |
| 50352115 | Loyalty points not posting | Solved | Normal | Kimberly Tremblay | — |  Mr. Skyla Trantow | refundappbopis | 1d 11h | ○Sent, no reply | — | — | — | Jan 23, 2026 | - | |
| 17785445 | Klarna / Afterpay split issue | Solved | High | Kimberly Tremblay | — | Ignatius Cummerata | Phone | loyaltyapp | 2h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 42698557 | Restock alert for backorder | Solved | Low | Kimberly Tremblay | — | Steve O'Conner | Social | samples | 16h | ⊘Not fired | — | — | — | Dec 31, 2025 | - |
| 57796674 | Pro discount enrollment | Pending | Normal | Kimberly Tremblay | — |  Katrina Johns | Chat | appreturnsinfluencer | - | —Skipped | — | — | — | Dec 25, 2025 | - |
| 56812742 | Insider tier issue | Solved | Normal | Kimberly Tremblay | — |  Leonard Waters-Howell | Chat | wholesale | 6h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - |
| 41721529 | App crashes at checkout | Solved | Normal | Kimberly Tremblay | — |  Julie Hodkiewicz | — | 20h | ○Sent, no reply | — | — | — | Nov 11, 2025 | - | |
| 75997679 | Restock alert for backorder | Solved | Normal | Kimberly Tremblay | — |  Jacklyn Dare | vip | 20h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - | |
| 01216128 | Wholesale order question | Solved | Normal | Kimberly Tremblay | — | Darryl Jacobi | Chat | — | 5h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - |
| 68602705 | Klarna / Afterpay split issue | Solved | Normal | Kimberly Tremblay | — | Darryl Jacobi | fragranceapp | 4h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 12830630 | Loyalty points not posting | Solved | Normal | Kimberly Tremblay | — | Chaz Renner | Social | wholesalebopisreturns | 5h | ⊘Not fired | — | — | — | Sep 4, 2025 | - |
| 20819976 | Refund not received | Solved | Urgent | Kimberly Tremblay | — | Eula McKenzie | Chat | fragranceloyalty | 2d 7h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - |
| 03314487 | Klarna / Afterpay split issue | Solved | Normal | Kimberly Tremblay | — | Mr. Lonie Hudson | influencer | 2h | ○Sent, no reply | — | — | — | Aug 7, 2025 | - | |
| 90943045 | Store experience feedback | Solved | Low | Kimberly Tremblay | — | Katrina Johns | Chat | returnsapp | 19h | ○Sent, no reply | — | — | — | Aug 5, 2025 | - |
| 71018402 | Wholesale order question | Solved | Normal | Kimberly Tremblay | — |  Amely Pacocha | Chat | app | 4h | ●Responded | 5/5 | — | — | Aug 1, 2025 | - |
| 48030483 | Missing samples in order | Solved | Normal | Kimberly Tremblay | — | Chaz Renner | Phone | app | 1d 13h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - |
| 47130140 | App login problem | Solved | Low | Kimberly Tremblay | — | Miss Amber Hintz Sr. | damagedwholesale | 1d 16h | ●Responded | 3/5 | — | — | Jul 28, 2025 | - | |
| 88887990 | Where is my order? | Solved | Normal | Kimberly Tremblay | — | Steve O'Conner | Social | influencershade-matchsamples | 2h | ⊘Not fired | — | — | — | Jul 25, 2025 | - |
| 81153735 | BOPIS order cancelled at store | Closed | Normal | Kimberly Tremblay | — | Jacklyn Dare | Chat | shade-match | 5h | ○Sent, no reply | — | — | — | Jul 25, 2025 | Jul 28, 2025 |
| 68011987 | Foundation match help | Closed | Normal | Kimberly Tremblay | — |  Faith Hilll | shippingreturns | 1h | ●Responded | 5/5 | — | — | Jul 24, 2025 | Jul 25, 2025 | |
| 74806163 | Birthday gift not received | Pending | Normal | Kimberly Tremblay | — |  Dr. Mandy McLaughlin | Chat | gift-cardinfluencer | - | —Skipped | — | — | — | Jul 23, 2025 | - |
| 35869915 | BOPIS pickup not ready | Open | Normal | Kimberly Tremblay | — | Darryl Jacobi | refundloyalty | - | —Skipped | — | — | — | Jul 18, 2025 | - | |
| 83163624 | Store experience feedback | Closed | Normal | Kimberly Tremblay | — | Katrina Johns | — | 5h | ⊘Not fired | — | — | — | Jul 7, 2025 | Jul 13, 2025 | |
| 51341050 | Store experience feedback | Solved | Normal | Kimberly Tremblay | — | Steve O'Conner | Chat | — | 2h | ●Responded | 5/5 | — | — | Jul 4, 2025 | - |
| 24302185 | Item authenticity concern | Closed | Low | Kimberly Tremblay | — | Julie Hodkiewicz | — | 7d 7h | ●Responded | 2/5 | — | — | Jun 30, 2025 | Jul 14, 2025 | |
| 14720110 | Cancel subscription / Auto-replenish | Solved | Normal | Kimberly Tremblay | — | Yazmin Jast | fragrance | 3h | ●Responded | 4/5 | — | — | Jun 24, 2025 | - | |
| 70597303 | Wholesale order question | Closed | Normal | Kimberly Tremblay | — |  Lily Raynor | Chat | — | 4h | ○Sent, no reply | — | — | — | Jun 22, 2025 | Jun 23, 2025 |
| 80194823 | Where is my order? | Solved | Low | Kimberly Tremblay | — | Julie Hodkiewicz | fragranceapp | 2d 2h | ●Responded | 1/11 | — | — | Jun 20, 2025 | - | |
| 66517581 | Foundation match help | Closed | Normal | Kimberly Tremblay | — |  Garth Dooley | returnsgift-cardinfluencer | 2d 3h | ○Sent, no reply | — | — | — | Jun 13, 2025 | Jun 17, 2025 | |
| 74858099 | Missing samples in order | Open | Normal | Kimberly Tremblay | — |  Kaela Friesen | damagedinfluencer | - | —Skipped | — | — | — | Jun 4, 2025 | - | |
| 21662903 | Question about product ingredients | Closed | Normal | Kimberly Tremblay | — | Chaz Renner | gift-cardfragranceshipping | 1d 11h | ○Sent, no reply | — | — | — | May 26, 2025 | Jun 2, 2025 | |
| 77422716 | Cancel order request | Closed | Normal | Kimberly Tremblay | — | Dr. Mandy McLaughlin | — | 3h | ●Responded | 4/5 | — | — | May 23, 2025 | May 26, 2025 |