Toby Gerhold
lisa24@yahoo.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 95770815Wholesale order question | Toby Gerhold |  Darryl Jacobi | Apr 11, 2026, 7:29 AM |
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 75573095Cancel order request | Toby Gerhold |  Vilma Gusikowski | Mar 10, 2026, 11:31 PM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 99003703Restock alert for backorder | Toby Gerhold |  Julie Hodkiewicz | Feb 11, 2026, 5:33 PM |
| 9/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 64793466Wholesale order question | Toby Gerhold |  Dr. Mandy McLaughlin | Jan 20, 2026, 5:04 PM |
| 5/5 | Better packaging — less plastic. | 68117639Cancel order request | Toby Gerhold |  Eula McKenzie | Jan 17, 2026, 11:35 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 15773323Wholesale order question | Toby Gerhold |  Katrina Johns | Jan 6, 2026, 8:56 AM |
| 4/5 | Smooth signup. The intro samples took a week to arrive but they were great. | 39729856Discount code not working | Toby Gerhold | Katrina Johns | Nov 14, 2025, 9:08 PM |
| 2/5 | Two weeks for a refund on an order that was lost in transit. | 72339168Refund not received | Toby Gerhold | Vilma Gusikowski | Oct 23, 2025, 8:05 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 07766301Lost package follow-up | Toby Gerhold |  Mr. Lonie Hudson | Sep 13, 2025, 3:23 AM |
| 5/5 | Returned three items from one order with one label. Brilliant. | 07038639Question about product ingredients | Toby Gerhold | Mr. Lonie Hudson | Jul 13, 2025, 7:25 PM |