Van Heaney
angel_collier92@hotmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 87750553Klarna / Afterpay split issue | Van Heaney |  Mr. Cade Senger | Apr 20, 2026, 2:08 PM |
| 1/5 | Treated like I was lying about the missing items. Insulting. | 76413805Klarna / Afterpay split issue | Van Heaney |  Katrina Johns | Mar 6, 2026, 9:21 PM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 50705807Where is my order? | Van Heaney |  Dr. Mandy McLaughlin | Feb 22, 2026, 1:59 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 57696799Foundation match help | Van Heaney |  Kaela Friesen | Feb 14, 2026, 9:49 PM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 29600621Cancel order request | Van Heaney |  Amely Pacocha | Feb 2, 2026, 8:08 PM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 09799609Birthday gift not received | Van Heaney | Kaela Friesen | Jan 16, 2026, 11:39 PM |
| 5/5 | Honestly love the brand but the app needs a real overhaul. | 03185431Klarna / Afterpay split issue | Van Heaney | Amely Pacocha | Dec 20, 2025, 5:35 AM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 14468947App login problem | Van Heaney |  Miss Amber Hintz Sr. | Dec 18, 2025, 9:53 AM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 71614804BOPIS order cancelled at store | Van Heaney |  Vilma Gusikowski | Dec 13, 2025, 9:21 AM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 10941187Klarna / Afterpay split issue | Van Heaney |  Tommy Kuvalis | Nov 21, 2025, 12:56 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 33836556Order arrived damaged | Van Heaney |  Mr. Skyla Trantow | Oct 24, 2025, 3:06 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 91354006Loyalty points not posting | Van Heaney |  Mr. Lonie Hudson | Aug 21, 2025, 10:40 PM |