Elyse Ernser
kelly59@gmail.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 30836493Cancel order request | Elyse Ernser |  Katrina Johns | Feb 9, 2026, 8:37 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 59787972Loyalty points not posting | Elyse Ernser |  Vilma Gusikowski | Dec 27, 2025, 10:38 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 75062383Return after 30-day window | Elyse Ernser |  Jacklyn Dare | Dec 27, 2025, 9:42 AM |
| 9/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 63110616BOPIS order cancelled at store | Elyse Ernser | Vilma Gusikowski | Dec 26, 2025, 10:06 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 22710901Where is my order? | Elyse Ernser |  Ignatius Cummerata | Dec 12, 2025, 12:37 AM |
| 10/11 | The selection, the service, the app — all top tier. | 94002426Return after 30-day window | Elyse Ernser |  Mr. Skyla Trantow | Dec 9, 2025, 10:39 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 59284048App login problem | Elyse Ernser |  Julie Hodkiewicz | Nov 7, 2025, 5:49 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 85540229Wholesale order question | Elyse Ernser |  Darryl Jacobi | Oct 30, 2025, 12:33 AM |
| 5/5 | Easier returns from international addresses. | 21900533Birthday gift not received | Elyse Ernser |  Amely Pacocha | Aug 6, 2025, 6:24 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 75922142Lost package follow-up | Elyse Ernser | Katrina Johns | Jun 21, 2025, 7:38 PM |