Elyse Ernser
kelly59@gmail.com
Showing 1 - 44 of 44
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 90087902 | App crashes at checkout | Solved | Urgent | Elyse Ernser | — |  Tommy Kuvalis | Chat | wholesale | 18h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - |
| 21607672 | Loyalty points not posting | Closed | Normal | Elyse Ernser | — |  Yazmin Jast | bopis | 14h | ○Sent, no reply | — | — | — | Apr 16, 2026 | Apr 24, 2026 | |
| 41680625 | Store experience feedback | Solved | Normal | Elyse Ernser | — |  Garth Dooley | vipshade-matchwholesale | 8h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - | |
| 04872072 | Pro discount enrollment | Closed | Normal | Elyse Ernser | — |  Dr. Mandy McLaughlin | Chat | samplesshade-match | 9d 14h | ○Sent, no reply | — | — | — | Mar 23, 2026 | Apr 3, 2026 |
| 36915233 | Order arrived damaged | Open | Normal | Elyse Ernser | — |  Amely Pacocha | — | - | —Skipped | — | — | — | Mar 17, 2026 | - | |
| 10613643 | App login problem | Solved | Normal | Elyse Ernser | — | Amely Pacocha | — | 12h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - | |
| 92753598 | Klarna / Afterpay split issue | Pending | Low | Elyse Ernser | — |  Vilma Gusikowski | Chat | refund | - | —Skipped | — | — | — | Feb 23, 2026 | - |
| 30836493 | Cancel order request | Solved | High | Elyse Ernser | — |  Katrina Johns | Chat | samplesgift-card | 3h | ●Responded | 5/5 | — | — | Feb 7, 2026 | - |
| 27848799 | Return after 30-day window | Pending | Low | Elyse Ernser | — |  Julie Hodkiewicz | Phone | returnsdamagedapp | - | —Skipped | — | — | — | Jan 23, 2026 | - |
| 04814485 | Price match request | Solved | High | Elyse Ernser | — |  Miss Amber Hintz Sr. | loyaltyshade-match | 8h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - | |
| 68072851 | Foundation match help | Closed | Normal | Elyse Ernser | — | Yazmin Jast | Chat | damaged | 2h | ○Sent, no reply | — | — | — | Jan 6, 2026 | Jan 13, 2026 |
| 75062383 | Return after 30-day window | Solved | Normal | Elyse Ernser | — |  Jacklyn Dare | — | 4h | ●Responded | 5/5 | — | — | Dec 26, 2025 | - | |
| 59787972 | Loyalty points not posting | Closed | Normal | Elyse Ernser | — | Vilma Gusikowski | damaged | 6h | ●Responded | 5/5 | — | — | Dec 26, 2025 | Dec 28, 2025 | |
| 63110616 | BOPIS order cancelled at store | Closed | Low | Elyse Ernser | — | Vilma Gusikowski | Chat | gift-card | 1d 8h | ●Responded | 9/11 | — | — | Dec 24, 2025 | Dec 26, 2025 |
| 50135532 | Influencer code not working | Solved | High | Elyse Ernser | — | Miss Amber Hintz Sr. | bopis | 1h | ⊘Not fired | — | — | — | Dec 19, 2025 | - | |
| 04036007 | Lost package follow-up | Solved | Normal | Elyse Ernser | — |  Chaz Renner | wholesalegift-card | 4h | ○Sent, no reply | — | — | — | Dec 11, 2025 | - | |
| 94002426 | Return after 30-day window | Solved | Low | Elyse Ernser | — |  Mr. Skyla Trantow | damagedfragrance | 6h | ●Responded | 10/11 | — | — | Dec 9, 2025 | - | |
| 22710901 | Where is my order? | Solved | Normal | Elyse Ernser | — |  Ignatius Cummerata | Phone | loyaltyshipping | 20h | ●Responded | 5/5 | — | — | Dec 9, 2025 | - |
| 86162650 | BOPIS order cancelled at store | Closed | Normal | Elyse Ernser | — | Garth Dooley | — | 6h | ○Sent, no reply | — | — | — | Dec 5, 2025 | Dec 11, 2025 | |
| 76131411 | Cancel subscription / Auto-replenish | Solved | Low | Elyse Ernser | — | Julie Hodkiewicz | samples | 2d 20h | ○Sent, no reply | — | — | — | Nov 9, 2025 | - | |
| 59284048 | App login problem | Solved | Normal | Elyse Ernser | — | Julie Hodkiewicz | influencerviprefund | 23h | ●Responded | 5/5 | — | — | Nov 4, 2025 | - | |
| 85540229 | Wholesale order question | Solved | High | Elyse Ernser | — |  Darryl Jacobi | fragranceloyaltyshipping | 6h | ●Responded | 5/5 | — | — | Oct 28, 2025 | - | |
| 59850325 | Gift card balance question | Solved | High | Elyse Ernser | — | Mr. Skyla Trantow | — | 2h | ○Sent, no reply | — | — | — | Oct 19, 2025 | - | |
| 99236234 | Restock alert for backorder | Solved | Urgent | Elyse Ernser | — |  Faith Hilll | Chat | damaged | 17h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - |
| 53491224 | Address change after shipping | Closed | Low | Elyse Ernser | — | Darryl Jacobi | Chat | bopis | 3h | ○Sent, no reply | — | — | — | Sep 11, 2025 | Sep 14, 2025 |
| 49773854 | Loyalty points not posting | Solved | Normal | Elyse Ernser | — |  Mr. Cade Senger | vipinfluencerloyalty | 1d 5h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |
| 98565607 | Klarna / Afterpay split issue | Solved | Normal | Elyse Ernser | — | Miss Amber Hintz Sr. | — | 7d 23h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - | |
| 21385991 | Item authenticity concern | Solved | Normal | Elyse Ernser | — |  Mr. Lonie Hudson | Chat | wholesale | 23h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - |
| 14907054 | Where is my order? | Solved | Normal | Elyse Ernser | — | Amely Pacocha | wholesalefragrancebopis | 5h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - | |
| 54347244 | Loyalty points not posting | Solved | Normal | Elyse Ernser | — |  Kaela Friesen | — | 23h | ○Sent, no reply | — | — | — | Aug 21, 2025 | - | |
| 58454356 | Klarna / Afterpay split issue | Pending | Normal | Elyse Ernser | — | Julie Hodkiewicz | Chat | gift-cardinfluencer | - | —Skipped | — | — | — | Aug 8, 2025 | - |
| 12159187 | Return after 30-day window | Solved | Normal | Elyse Ernser | — | Katrina Johns | fragrance | 9h | ○Sent, no reply | — | — | — | Aug 6, 2025 | - | |
| 21900533 | Birthday gift not received | Solved | Normal | Elyse Ernser | — | Amely Pacocha | gift-cardloyaltyreturns | 6h | ●Responded | 5/5 | — | — | Aug 4, 2025 | - | |
| 66042813 | Klarna / Afterpay split issue | Closed | Normal | Elyse Ernser | — | Julie Hodkiewicz | Social | — | 20h | ⊘Not fired | — | — | — | Aug 1, 2025 | Aug 7, 2025 |
| 00360308 | Order arrived damaged | Pending | High | Elyse Ernser | — | Amely Pacocha | vip | - | —Skipped | — | — | — | Jul 19, 2025 | - | |
| 51355779 | Shipping cost question | Solved | Normal | Elyse Ernser | — | Vilma Gusikowski | — | 6h | ○Sent, no reply | — | — | — | Jul 12, 2025 | - | |
| 45902296 | Cancel subscription / Auto-replenish | Closed | Normal | Elyse Ernser | — | Garth Dooley | Phone | gift-carddamagedshipping | 3h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 16, 2025 |
| 56662440 | BOPIS order cancelled at store | Solved | Normal | Elyse Ernser | — | Darryl Jacobi | fragrancebopis | 5h | ○Sent, no reply | — | — | — | Jul 1, 2025 | - | |
| 11584030 | Wholesale order question | Solved | Normal | Elyse Ernser | — |  Eula McKenzie | Chat | — | 2d 19h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - |
| 75922142 | Lost package follow-up | Solved | Normal | Elyse Ernser | — | Katrina Johns | Phone | refundfragrance | 2h | ●Responded | 5/5 | — | — | Jun 21, 2025 | - |
| 07554311 | BOPIS pickup not ready | Solved | Urgent | Elyse Ernser | — | Tommy Kuvalis | Chat | returnsdamagedapp | 5h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - |
| 21656877 | Refund not received | Solved | Normal | Elyse Ernser | — | Julie Hodkiewicz | Phone | samplesapployalty | 20h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - |
| 62573768 | Cancel order request | Closed | Low | Elyse Ernser | — | Miss Amber Hintz Sr. | Chat | — | 5h | ⊘Not fired | — | — | — | Jun 2, 2025 | Jun 4, 2025 |
| 57380517 | Insider tier issue | Solved | Normal | Elyse Ernser | — |  Mr. Eliza Gerhold IV | samples | 9h | ○Sent, no reply | — | — | — | May 30, 2025 | - |