Ernesto Jacobs
hayden28@hotmail.com
Showing 1 - 7 of 7
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | The selection, the service, the app — all top tier. | 19836878App crashes at checkout | Ernesto Jacobs |  Ignatius Cummerata | May 2, 2026, 12:00 AM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 41165542Loyalty points not posting | Ernesto Jacobs |  Faith Hilll | Apr 24, 2026, 3:13 AM |
| 1/5 | Agents kept transferring me, no one took ownership. | 50349471Question about product ingredients | Ernesto Jacobs |  Mr. Cade Senger | Dec 30, 2025, 3:00 AM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 76077222Return after 30-day window | Ernesto Jacobs |  Dr. Mandy McLaughlin | Dec 13, 2025, 12:35 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 40090786Store experience feedback | Ernesto Jacobs |  Yazmin Jast | Dec 10, 2025, 5:20 AM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 63536853Discount code not working | Ernesto Jacobs |  Tommy Kuvalis | Oct 26, 2025, 12:20 PM |
| 5/5 | BOPIS pickup at the store was so smooth, in and out in under a minute. | 58308440Restock alert for backorder | Ernesto Jacobs | Ignatius Cummerata | Jul 17, 2025, 1:10 AM |