Eugene Koepp
anna77@yahoo.com
Showing 1 - 4 of 4
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 30199155Cancel order request | Eugene Koepp |  Ignatius Cummerata | May 1, 2026, 5:37 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 13021912Wholesale order question | Eugene Koepp |  Kaela Friesen | Mar 12, 2026, 9:24 AM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 20986050Gift card balance question | Eugene Koepp | Kaela Friesen | Oct 4, 2025, 5:02 PM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 64269679Refund not received | Eugene Koepp | Kaela Friesen | Aug 3, 2025, 11:36 AM |