Melany Auer
House of Lumière·toby_hegmann84@houseoflumiere.co
Showing 1 - 6 of 6
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 26177548App crashes at checkout | Melany Auer |  Julie Hodkiewicz | Mar 19, 2026, 6:31 PM |
| 3/5 | Multiple screens, multiple agents. Could have been a one-click thing. | 45341842BOPIS order cancelled at store | Melany Auer |  Faith Hilll | Dec 19, 2025, 2:00 AM |
| 7/11 | I shop here for some categories, not others. | 94755387Gift card balance question | Melany Auer |  Eula McKenzie | Dec 17, 2025, 11:17 AM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 26750349Cancel order request | Melany Auer | Eula McKenzie | Oct 22, 2025, 4:30 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 53889116Price match request | Melany Auer |  Kaela Friesen | Jul 27, 2025, 10:17 PM |
| 5/5 | Tapped through the app and had my replacement on the way in 30 seconds. | 13606831Address change after shipping | Melany Auer |  Katrina Johns | Jun 10, 2025, 3:51 PM |