Melany Auer
House of Lumière·toby_hegmann84@houseoflumiere.co
Showing 1 - 36 of 36
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 74760947 | Order arrived damaged | Closed | Urgent | Melany Auer | House of Lumière |  Miss Amber Hintz Sr. | refundvip | 10h | ○Sent, no reply | — | — | — | May 8, 2026 | May 10, 2026 | |
| 85039818 | Lost package follow-up | Pending | Normal | Melany Auer | House of Lumière |  Kaela Friesen | Chat | — | - | —Skipped | — | — | — | May 5, 2026 | - |
| 65212223 | Order arrived damaged | Pending | Low | Melany Auer | House of Lumière |  Julie Hodkiewicz | damaged | - | —Skipped | — | — | — | May 1, 2026 | - | |
| 05129557 | Cancel subscription / Auto-replenish | Solved | Urgent | Melany Auer | House of Lumière |  Mr. Cade Senger | Chat | vipfragrance | 5h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - |
| 55573960 | Klarna / Afterpay split issue | Solved | Normal | Melany Auer | House of Lumière | Julie Hodkiewicz | gift-cardrefund | 2h | ○Sent, no reply | — | — | — | Apr 10, 2026 | - | |
| 87102421 | Order arrived damaged | Solved | Normal | Melany Auer | House of Lumière | Miss Amber Hintz Sr. | Chat | appgift-cardreturns | 9h | ⊘Not fired | — | — | — | Apr 6, 2026 | - |
| 84127832 | Shipping cost question | Solved | Normal | Melany Auer | House of Lumière |  Vilma Gusikowski | Social | — | 11h | ⊘Not fired | — | — | — | Mar 31, 2026 | - |
| 26177548 | App crashes at checkout | Solved | Normal | Melany Auer | House of Lumière | Julie Hodkiewicz | Chat | refundfragranceshipping | 6h | ●Responded | 10/11 | — | — | Mar 18, 2026 | - |
| 36424122 | Item authenticity concern | Solved | Normal | Melany Auer | House of Lumière |  Dr. Mandy McLaughlin | samplesrefunddamaged | 1h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 35535662 | Shipping cost question | Closed | Normal | Melany Auer | House of Lumière |  Faith Hilll | Chat | shippinginfluencer | 2h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 7, 2026 |
| 92312744 | Loyalty points not posting | Solved | Low | Melany Auer | House of Lumière |  Darryl Jacobi | — | 17h | ⊘Not fired | — | — | — | Jan 29, 2026 | - | |
| 42424463 | Item authenticity concern | Closed | Normal | Melany Auer | House of Lumière |  Kip Schroeder IV | returnsrefundbopis | 6h | ○Sent, no reply | — | — | — | Jan 12, 2026 | Jan 19, 2026 | |
| 76372716 | Discount code not working | Solved | High | Melany Auer | House of Lumière | Dr. Mandy McLaughlin | Chat | vipshippingshade-match | 8h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - |
| 81170111 | Question about product ingredients | Solved | Normal | Melany Auer | House of Lumière |  Lily Raynor | Phone | returnsshippingsamples | 5h | ○Sent, no reply | — | — | — | Jan 3, 2026 | - |
| 42745801 | App login problem | Pending | Normal | Melany Auer | House of Lumière | Faith Hilll | — | - | —Skipped | — | — | — | Dec 18, 2025 | - | |
| 18361289 | Birthday gift not received | Solved | Low | Melany Auer | House of Lumière | Mr. Cade Senger | Chat | influencer | 2h | ○Sent, no reply | — | — | — | Dec 16, 2025 | - |
| 45341842 | BOPIS order cancelled at store | Solved | Normal | Melany Auer | House of Lumière | Faith Hilll | — | 3d | ●Responded | 3/5 | — | — | Dec 15, 2025 | - | |
| 94755387 | Gift card balance question | Solved | Low | Melany Auer | House of Lumière |  Eula McKenzie | Chat | returnsapp | 6d 18h | ●Responded | 7/11 | — | — | Dec 9, 2025 | - |
| 33237232 | App crashes at checkout | Closed | Normal | Melany Auer | House of Lumière |  Mr. Skyla Trantow | Chat | — | 1d 22h | ⊘Not fired | — | — | — | Dec 3, 2025 | Dec 10, 2025 |
| 40817343 | Cancel order request | Solved | Low | Melany Auer | House of Lumière | Miss Amber Hintz Sr. | — | 16h | ⊘Not fired | — | — | — | Nov 19, 2025 | - | |
| 53433445 | Pro discount enrollment | Solved | High | Melany Auer | House of Lumière | Faith Hilll | — | 1h | ⊘Not fired | — | — | — | Nov 13, 2025 | - | |
| 26750349 | Cancel order request | Solved | Normal | Melany Auer | House of Lumière | Eula McKenzie | loyaltysamplesgift-card | 6h | ●Responded | 3/5 | — | — | Oct 21, 2025 | - | |
| 47139534 | BOPIS pickup not ready | Closed | Low | Melany Auer | House of Lumière |  Mr. Lonie Hudson | Chat | shippingdamaged | 19h | ○Sent, no reply | — | — | — | Oct 8, 2025 | Oct 16, 2025 |
| 54591024 | Allergic reaction concern | Solved | Normal | Melany Auer | House of Lumière | Kip Schroeder IV | Chat | influencerrefundfragrance | 5d 4h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - |
| 51096751 | Cancel subscription / Auto-replenish | Pending | Urgent | Melany Auer | House of Lumière |  Jacklyn Dare | wholesalebopisfragrance | - | —Skipped | — | — | — | Sep 11, 2025 | - | |
| 35983846 | Influencer code not working | Solved | Low | Melany Auer | House of Lumière |  Katrina Johns | — | 11h | ○Sent, no reply | — | — | — | Sep 10, 2025 | - | |
| 79707493 | Restock alert for backorder | Closed | Normal | Melany Auer | House of Lumière |  Garth Dooley | Chat | gift-cardshade-matchloyalty | 5h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 10, 2025 |
| 54133118 | Missing items in shipment | Solved | High | Melany Auer | House of Lumière |  Steve O'Conner | influencervip | 1d 6h | ○Sent, no reply | — | — | — | Aug 24, 2025 | - | |
| 76574206 | Missing samples in order | Solved | High | Melany Auer | House of Lumière | Faith Hilll | Chat | damagedreturns | 10h | ○Sent, no reply | — | — | — | Aug 11, 2025 | - |
| 65087479 | Order arrived damaged | Solved | Normal | Melany Auer | House of Lumière | Katrina Johns | app | 5h | ⊘Not fired | — | — | — | Aug 9, 2025 | - | |
| 08562423 | Cancel subscription / Auto-replenish | Solved | Normal | Melany Auer | House of Lumière | Garth Dooley | Social | loyalty | 1d 2h | ⊘Not fired | — | — | — | Jul 26, 2025 | - |
| 53889116 | Price match request | Solved | Normal | Melany Auer | House of Lumière | Kaela Friesen | Chat | gift-card | 1d 11h | ●Responded | 4/5 | — | — | Jul 25, 2025 | - |
| 10831065 | Where is my order? | Solved | Normal | Melany Auer | House of Lumière |  Tommy Kuvalis | Social | refundappgift-card | 2h | ⊘Not fired | — | — | — | Jul 9, 2025 | - |
| 26658948 | Item authenticity concern | Closed | High | Melany Auer | House of Lumière |  Ignatius Cummerata | — | 20h | ⊘Not fired | — | — | — | Jul 9, 2025 | Jul 16, 2025 | |
| 83055498 | Allergic reaction concern | Solved | Normal | Melany Auer | House of Lumière | Ignatius Cummerata | shipping | 2d 3h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - | |
| 13606831 | Address change after shipping | Solved | High | Melany Auer | House of Lumière | Katrina Johns | Chat | wholesale | 2h | ●Responded | 5/5 | — | — | Jun 9, 2025 | - |