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CustomersNorberto Kertzmann

Norberto Kertzmann

margarita78@hotmail.com
Tickets38Responses5
Showing 1 - 5 of 5
Rating
Comment
Ticket
Customer
Team member
Responded
4/5Smooth signup. The intro samples took a week to arrive but they were great.52012784Lost package follow-upNorberto KertzmannGarth DooleyMay 14, 2026, 8:22 PM
4/5Got my issue handled. Slightly long wait but the agent more than made up for it.88030688Price match requestNorberto KertzmannMr. Lonie HudsonDec 21, 2025, 2:06 PM
2/5App kept asking for the same info on different screens.34135057BOPIS order cancelled at storeNorberto KertzmannMr. Skyla TrantowDec 14, 2025, 3:34 PM
7/11Decent enough. The app has bugs sometimes.87260383Missing items in shipmentNorberto KertzmannEula McKenzieJul 23, 2025, 6:33 AM
1/5Couldn't complete onboarding. Eventually gave up.87024423Item authenticity concernNorberto KertzmannDarryl JacobiJul 19, 2025, 4:33 PM
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Properties

Customer
Name
Norberto Kertzmann
Email
margarita78@hotmail.com
Loyalty tier
Insider
Company
—
Skin type
sensitive
Loyalty points
17,809
Lifetime spend
71
Last purchase
Feb 28, 2026
Skin tone
—
Foundation shade
24P
Skin concerns
sensitivity, dark-circles, hyperpigmentation
Allergies / restrictions
—
Favorite brands
—
YTD spend
2,075
App installed
Yes
App last opened
May 16, 2026
Email subscribed
Yes
Marketing segment
active
Last purchase amount
158
Total orders
5
Preferred category
skincare
Tickets
Tickets
38
Last seen
May 15, 2026
Responses
Avg rating
3.60