Norberto Kertzmann
margarita78@hotmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 47263604 | BOPIS pickup not ready | Open | Normal | Norberto Kertzmann | — |  Garth Dooley | wholesaledamaged | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 52012784 | Lost package follow-up | Closed | Normal | Norberto Kertzmann | — | Garth Dooley | fragrance | 3h | ●Responded | 4/5 | — | — | May 14, 2026 | May 16, 2026 | |
| 92667926 | Missing samples in order | Pending | Normal | Norberto Kertzmann | — |  Mr. Lonie Hudson | Chat | bopis | - | —Skipped | — | — | — | May 1, 2026 | - |
| 92128235 | Missing samples in order | Solved | Low | Norberto Kertzmann | — |  Jacklyn Dare | Chat | samples | 5h | ⊘Not fired | — | — | — | May 1, 2026 | - |
| 59395953 | Gift card balance question | Solved | Normal | Norberto Kertzmann | — |  Eula McKenzie | Social | — | 5h | ⊘Not fired | — | — | — | Apr 29, 2026 | - |
| 87277743 | Cancel order request | Solved | Normal | Norberto Kertzmann | — |  Mr. Skyla Trantow | Chat | returnsgift-cardbopis | 1d 17h | ○Sent, no reply | — | — | — | Apr 22, 2026 | - |
| 48558253 | Insider tier issue | Solved | Normal | Norberto Kertzmann | — |  Oscar O'Hara | app | 6h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - | |
| 92082134 | Question about product ingredients | Pending | Normal | Norberto Kertzmann | — | Mr. Skyla Trantow | influencershade-matchgift-card | - | —Skipped | — | — | — | Mar 3, 2026 | - | |
| 37484923 | Influencer code not working | Closed | High | Norberto Kertzmann | — |  Amely Pacocha | gift-cardsamples | 2h | ○Sent, no reply | — | — | — | Feb 27, 2026 | Mar 2, 2026 | |
| 32612235 | Where is my order? | Closed | Normal | Norberto Kertzmann | — |  Mr. Cade Senger | Phone | bopis | 7d 21h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Mar 5, 2026 |
| 94330768 | Address change after shipping | Closed | High | Norberto Kertzmann | — |  Dr. Mandy McLaughlin | wholesalefragrance | 16h | ○Sent, no reply | — | — | — | Feb 12, 2026 | Feb 14, 2026 | |
| 94895132 | Shipping cost question | Solved | High | Norberto Kertzmann | — | Oscar O'Hara | wholesalebopis | 3h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - | |
| 93961352 | Loyalty points not posting | Open | High | Norberto Kertzmann | — |  Ignatius Cummerata | shade-matchshippinginfluencer | - | —Skipped | — | — | — | Feb 9, 2026 | - | |
| 03530068 | Foundation match help | Solved | Normal | Norberto Kertzmann | — | Dr. Mandy McLaughlin | Chat | appreturnssamples | 5h | ○Sent, no reply | — | — | — | Jan 26, 2026 | - |
| 08943582 | Cancel subscription / Auto-replenish | Closed | Normal | Norberto Kertzmann | — |  Kip Schroeder IV | Chat | shippingappbopis | 1d 7h | ⊘Not fired | — | — | — | Jan 16, 2026 | Jan 23, 2026 |
| 88030688 | Price match request | Solved | Normal | Norberto Kertzmann | — | Mr. Lonie Hudson | bopisfragrancevip | 2d 2h | ●Responded | 4/5 | — | — | Dec 18, 2025 | - | |
| 54324816 | Lost package follow-up | Solved | Normal | Norberto Kertzmann | — |  Steve O'Conner | Social | shade-matchsamples | 1d | ⊘Not fired | — | — | — | Dec 16, 2025 | - |
| 34135057 | BOPIS order cancelled at store | Solved | Normal | Norberto Kertzmann | — | Mr. Skyla Trantow | Chat | — | 1d 9h | ●Responded | 2/5 | — | — | Dec 12, 2025 | - |
| 75727739 | Restock alert for backorder | Pending | Low | Norberto Kertzmann | — | Mr. Cade Senger | Social | appreturnsvip | - | —Skipped | — | — | — | Dec 8, 2025 | - |
| 59755863 | Wholesale order question | Solved | Low | Norberto Kertzmann | — |  Tommy Kuvalis | gift-card | 2d 16h | ⊘Not fired | — | — | — | Nov 27, 2025 | - | |
| 73586786 | BOPIS pickup not ready | Solved | Normal | Norberto Kertzmann | — | Kip Schroeder IV | Social | — | 3h | ⊘Not fired | — | — | — | Nov 19, 2025 | - |
| 73841113 | Shipping cost question | Closed | Normal | Norberto Kertzmann | — |  Katrina Johns | Chat | wholesale | 7d 7h | ○Sent, no reply | — | — | — | Oct 1, 2025 | Oct 9, 2025 |
| 88141524 | BOPIS pickup not ready | Closed | Normal | Norberto Kertzmann | — |  Mr. Eliza Gerhold IV | Phone | — | 7d 22h | ○Sent, no reply | — | — | — | Sep 11, 2025 | Sep 20, 2025 |
| 70910093 | Insider tier issue | Solved | Normal | Norberto Kertzmann | — | Jacklyn Dare | Social | — | 18h | ⊘Not fired | — | — | — | Sep 8, 2025 | - |
| 27199386 | Allergic reaction concern | Pending | High | Norberto Kertzmann | — |  Yazmin Jast | Chat | — | - | —Skipped | — | — | — | Sep 3, 2025 | - |
| 80729114 | Pro discount enrollment | Closed | Normal | Norberto Kertzmann | — |  Julie Hodkiewicz | Social | damagedwholesale | 1h | ⊘Not fired | — | — | — | Aug 15, 2025 | Aug 18, 2025 |
| 92992843 | Question about product ingredients | Closed | Low | Norberto Kertzmann | — | Mr. Eliza Gerhold IV | Chat | returnswholesale | 12h | ○Sent, no reply | — | — | — | Aug 7, 2025 | Aug 11, 2025 |
| 59293131 | Cancel subscription / Auto-replenish | Solved | Low | Norberto Kertzmann | — |  Chaz Renner | influencerviployalty | 1d 1h | ○Sent, no reply | — | — | — | Aug 3, 2025 | - | |
| 89114866 | Question about product ingredients | Solved | Normal | Norberto Kertzmann | — | Kip Schroeder IV | Chat | — | 2d | ○Sent, no reply | — | — | — | Jul 25, 2025 | - |
| 87260383 | Missing items in shipment | Closed | High | Norberto Kertzmann | — | Eula McKenzie | — | 12h | ●Responded | 7/11 | — | — | Jul 22, 2025 | Jul 25, 2025 | |
| 87024423 | Item authenticity concern | Solved | Normal | Norberto Kertzmann | — |  Darryl Jacobi | damagedwholesale | 21h | ●Responded | 1/5 | — | — | Jul 18, 2025 | - | |
| 56201518 | Question about product ingredients | Solved | High | Norberto Kertzmann | — |  Lily Raynor | app | 1h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | |
| 59782621 | Cancel subscription / Auto-replenish | Closed | Normal | Norberto Kertzmann | — | Jacklyn Dare | Phone | samples | 1h | ○Sent, no reply | — | — | — | Jun 28, 2025 | Jun 29, 2025 |
| 87502039 | Missing items in shipment | Pending | High | Norberto Kertzmann | — | Mr. Eliza Gerhold IV | loyalty | - | —Skipped | — | — | — | Jun 26, 2025 | - | |
| 94854105 | Missing samples in order | Solved | Urgent | Norberto Kertzmann | — | Julie Hodkiewicz | shippingapp | 11h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - | |
| 29656071 | Missing samples in order | Closed | Normal | Norberto Kertzmann | — | Tommy Kuvalis | — | 21h | ○Sent, no reply | — | — | — | Jun 2, 2025 | Jun 4, 2025 | |
| 71302679 | Cancel order request | Solved | Normal | Norberto Kertzmann | — | Mr. Lonie Hudson | Chat | — | 3h | ○Sent, no reply | — | — | — | May 29, 2025 | - |
| 42916188 | Wholesale order question | Solved | Normal | Norberto Kertzmann | — | Katrina Johns | loyaltyapp | 4h | ○Sent, no reply | — | — | — | May 24, 2025 | - |