Mrs. Geneva Orn
inez39@hotmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 7/11 | Solid retailer. Not differentiated enough to recommend over alternatives. | 48144092Return after 30-day window | Mrs. Geneva Orn |  Faith Hilll | May 16, 2026, 1:11 AM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 87938344Wrong shade sent | Mrs. Geneva Orn |  Katrina Johns | Apr 8, 2026, 9:26 PM |
| 5/5 | Easiest return I've ever done. Just printed the label and dropped it off. | 93460014Item authenticity concern | Mrs. Geneva Orn |  Dr. Mandy McLaughlin | Apr 6, 2026, 12:21 PM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 56706468Where is my order? | Mrs. Geneva Orn |  Garth Dooley | Mar 1, 2026, 8:51 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 50787640Item authenticity concern | Mrs. Geneva Orn |  Darryl Jacobi | Feb 6, 2026, 2:35 PM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 87290711Cancel subscription / Auto-replenish | Mrs. Geneva Orn | Dr. Mandy McLaughlin | Dec 21, 2025, 6:58 AM |
| 3/5 | Faster shipping would make me shop here exclusively. | 05776183Discount code not working | Mrs. Geneva Orn | Dr. Mandy McLaughlin | Dec 17, 2025, 4:32 PM |
| 5/5 | BOPIS pickup at the store was so smooth, in and out in under a minute. | 85824882Return after 30-day window | Mrs. Geneva Orn |  Vilma Gusikowski | Oct 19, 2025, 9:41 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 87155429BOPIS order cancelled at store | Mrs. Geneva Orn | Vilma Gusikowski | Sep 3, 2025, 4:44 AM |
| 7/11 | Pretty good. Selection is great, service is hit or miss. | 25093285Missing samples in order | Mrs. Geneva Orn |  Jacklyn Dare | Aug 7, 2025, 4:03 AM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 20001307Shipping cost question | Mrs. Geneva Orn | Katrina Johns | Jun 11, 2025, 11:25 PM |