Mr. Darrin Vandervort MD
Pacific Beauty Distributors·floyd_willms66@pacbeautydist.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Got brushed off when I asked about the damaged shipment. | 50448577Where is my order? | Apr 4, 2026, 12:16 PM | ||
| 2/5 | Took a manual override from a manager just to refund a clearly broken product. | 79456062Cancel order request | Mar 19, 2026, 5:50 PM | ||
| 1/5 | Spent over an hour on chat and got nowhere. | 83118594Address change after shipping | Mar 18, 2026, 5:34 PM | ||
| 2/5 | Customer service has gone downhill. Used to love this brand. | 06630838Discount code not working | Mar 16, 2026, 1:53 PM | ||
| 2/5 | The shade quiz was completely off for my undertone. | 92857853Birthday gift not received | Mar 8, 2026, 11:34 AM | ||
| 2/5 | Felt like I was talking to a script. Same response three times. | 15265761Store experience feedback | Feb 9, 2026, 9:41 PM | ||
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 05656637Refund not received | Jan 21, 2026, 9:08 PM | ||
| 2/5 | Promised a callback that never came. | 46851365Store experience feedback | Jan 13, 2026, 12:17 AM | ||
| 2/5 | Loyalty points still missing after two separate chats about it. | 65049780Price match request | Dec 25, 2025, 3:08 AM | ||
| 2/5 | Better packaging — less plastic. | 12921976Refund not received | Dec 7, 2025, 9:34 PM | ||
| 2/5 | Two-week back-and-forth for a refund that should have been one click. | 83478719Missing items in shipment | Aug 14, 2025, 3:44 AM |