Ericka Schuppe
terrell.kessler-boyer@gmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 47375188Allergic reaction concern | Ericka Schuppe |  Vilma Gusikowski | Apr 11, 2026, 6:26 AM |
| 5/5 | Quick, frictionless. Bookmarking my next return. | 38753291Missing samples in order | Ericka Schuppe |  Yazmin Jast | Apr 10, 2026, 3:16 AM |
| 7/11 | I shop here for some categories, not others. | 06263907Item authenticity concern | Ericka Schuppe |  Chaz Renner | Feb 25, 2026, 7:49 PM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 68561089Refund not received | Ericka Schuppe |  Mr. Skyla Trantow | Feb 25, 2026, 10:37 AM |
| 2/5 | Not great. The product arrived broken, replacement also broken. | 69756060Loyalty points not posting | Ericka Schuppe |  Miss Amber Hintz Sr. | Jan 25, 2026, 11:50 AM |
| 7/11 | It's fine. Nothing makes me actively recommend it though. | 50276149Restock alert for backorder | Ericka Schuppe | Vilma Gusikowski | Dec 29, 2025, 12:13 PM |
| 7/11 | I'm a regular customer but I don't evangelize. | 05882535Order arrived damaged | Ericka Schuppe | Yazmin Jast | Dec 26, 2025, 4:28 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 68860764Allergic reaction concern | Ericka Schuppe |  Leonard Waters-Howell | Nov 12, 2025, 7:33 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 90238051Item authenticity concern | Ericka Schuppe | Vilma Gusikowski | Aug 15, 2025, 9:49 PM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 64467006Birthday gift not received | Ericka Schuppe |  Mr. Cade Senger | Jun 23, 2025, 6:08 AM |
| 4/5 | Smooth chat. Just had to scroll to find the right help article first. | 06237885Lost package follow-up | Ericka Schuppe |  Amely Pacocha | Jun 8, 2025, 9:34 PM |