Hugh Schroeder
cedric.hilpert@yahoo.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 61854668App crashes at checkout | Hugh Schroeder |  Jacklyn Dare | May 8, 2026, 3:04 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 96953330Foundation match help | Hugh Schroeder |  Mr. Cade Senger | Mar 14, 2026, 6:55 PM |
| 4/5 | Resolved fine. Agent had to look up my purchase, took a minute. | 41815713Insider tier issue | Hugh Schroeder |  Mr. Skyla Trantow | Jan 15, 2026, 9:33 PM |
| 1/5 | Foundation arrived completely shattered and they offered 5 dollars store credit. | 55166906Cancel order request | Hugh Schroeder |  Steve O'Conner | Nov 22, 2025, 3:18 PM |
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 48588181App crashes at checkout | Hugh Schroeder |  Faith Hilll | Nov 21, 2025, 3:24 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 75091046App crashes at checkout | Hugh Schroeder |  Mr. Lonie Hudson | Nov 11, 2025, 8:25 PM |
| 2/5 | Had to explain the same problem to four agents over two weeks. | 20632214Discount code not working | Hugh Schroeder |  Julie Hodkiewicz | Nov 7, 2025, 3:11 AM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 12672016BOPIS pickup not ready | Hugh Schroeder |  Amely Pacocha | Aug 31, 2025, 12:04 AM |
| 1/5 | App charged me for an order that never shipped and support won't help. | 56956408Klarna / Afterpay split issue | Hugh Schroeder |  Chaz Renner | Aug 30, 2025, 10:38 PM |
| 3/5 | Three chats, two different answers, finally got resolved. | 59593847Restock alert for backorder | Hugh Schroeder |  Katrina Johns | Aug 27, 2025, 3:31 AM |