Susan Becker
denis.kling@yahoo.com
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Returned three items from one order with one label. Brilliant. | 04349047Address change after shipping | Susan Becker |  Amely Pacocha | Apr 9, 2026, 6:53 PM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 49727681Order arrived damaged | Susan Becker |  Chaz Renner | Jan 12, 2026, 12:26 AM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 18855629App crashes at checkout | Susan Becker |  Lily Raynor | Nov 23, 2025, 8:56 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 22555516Pro discount enrollment | Susan Becker |  Oscar O'Hara | Nov 20, 2025, 3:01 AM |
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 07876916Wholesale order question | Susan Becker |  Garth Dooley | Nov 10, 2025, 10:37 AM |
| 4/5 | Better packaging — less plastic. | 90568272Refund not received | Susan Becker |  Dr. Mandy McLaughlin | Oct 13, 2025, 8:59 PM |
| 1/5 | The agent argued with me over a clearly broken seal on the product. | 83166280Where is my order? | Susan Becker | Lily Raynor | Oct 11, 2025, 2:59 AM |
| 4/5 | Pretty smooth. One step required a follow-up email. | 09768052Missing samples in order | Susan Becker |  Tommy Kuvalis | Sep 19, 2025, 10:08 AM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 80992623Foundation match help | Susan Becker | Lily Raynor | May 28, 2025, 5:55 PM |