Anna Schmitt
earlene.grant@hotmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 97623737Store experience feedback | Anna Schmitt |  Vilma Gusikowski | Mar 12, 2026, 9:09 PM |
| 1/11 | Quality of CS team has dropped. Used to be great. | 59675434Cancel subscription / Auto-replenish | Anna Schmitt |  Mr. Cade Senger | Feb 13, 2026, 10:25 AM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 25837528Wholesale order question | Anna Schmitt |  Darryl Jacobi | Feb 11, 2026, 7:57 AM |
| 5/5 | Did everything from my phone in the elevator. So easy. | 55073891Refund not received | Anna Schmitt |  Chaz Renner | Feb 10, 2026, 2:08 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 60143083Where is my order? | Anna Schmitt | Chaz Renner | Jan 19, 2026, 11:04 AM |
| 9/11 | The brand range alone makes it worth it. Service makes it lifelong. | 78451156App login problem | Anna Schmitt |  Mr. Skyla Trantow | Jan 16, 2026, 3:54 AM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 16927982Loyalty points not posting | Anna Schmitt |  Ignatius Cummerata | Jan 1, 2026, 6:33 AM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 18942720Price match request | Anna Schmitt | Ignatius Cummerata | Dec 20, 2025, 1:50 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 02619491Foundation match help | Anna Schmitt | Vilma Gusikowski | Dec 14, 2025, 1:16 PM |
| 1/5 | The agent argued with me over a clearly broken seal on the product. | 42792370Return after 30-day window | Anna Schmitt |  Lily Raynor | Aug 30, 2025, 4:09 PM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 82897149App crashes at checkout | Anna Schmitt |  Faith Hilll | Aug 22, 2025, 5:37 AM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 36524497Foundation match help | Anna Schmitt | Mr. Skyla Trantow | Aug 15, 2025, 9:23 PM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 38033682Price match request | Anna Schmitt |  Dr. Mandy McLaughlin | Aug 8, 2025, 2:31 AM |
| 2/5 | App keeps crashing at checkout and support just told me to clear the cache. That doesn't help. | 41159609BOPIS order cancelled at store | Anna Schmitt | Chaz Renner | Aug 1, 2025, 4:25 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 35219258Where is my order? | Anna Schmitt | Chaz Renner | Jul 1, 2025, 5:28 AM |