Theodore Jones
Aurora Hotels Group·royal.block13@aurorahotels.co
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 46898471App crashes at checkout | Theodore Jones |  Dr. Mandy McLaughlin | May 23, 2026, 12:27 AM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 18429598BOPIS pickup not ready | Theodore Jones |  Katrina Johns | Apr 11, 2026, 11:20 AM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 00067026Restock alert for backorder | Theodore Jones |  Chaz Renner | Jan 24, 2026, 12:14 PM |
| 10/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 28879415Missing samples in order | Theodore Jones |  Kip Schroeder IV | Oct 15, 2025, 11:52 PM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 48794627Cancel order request | Theodore Jones |  Garth Dooley | Aug 1, 2025, 10:58 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 36291694Shipping cost question | Theodore Jones |  Faith Hilll | Jul 21, 2025, 10:10 PM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 66565814Wholesale order question | Theodore Jones | Katrina Johns | Jul 15, 2025, 3:36 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 56833029Question about product ingredients | Theodore Jones |  Darryl Jacobi | Jul 7, 2025, 4:37 AM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 01617791Allergic reaction concern | Theodore Jones |  Jacklyn Dare | Jul 6, 2025, 9:39 AM |