Theodore Jones
Aurora Hotels Group·royal.block13@aurorahotels.co
Showing 1 - 36 of 36
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46898471 | App crashes at checkout | Solved | Normal | Theodore Jones | Aurora Hotels Group |  Dr. Mandy McLaughlin | — | 6h | ●Responded | 5/5 | — | — | May 22, 2026 | - | |
| 34969573 | Price match request | Solved | Urgent | Theodore Jones | Aurora Hotels Group |  Miss Amber Hintz Sr. | wholesalegift-card | 7d 16h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - | |
| 18429598 | BOPIS pickup not ready | Closed | Normal | Theodore Jones | Aurora Hotels Group |  Katrina Johns | influencerrefundwholesale | 6h | ●Responded | 3/5 | — | — | Apr 10, 2026 | Apr 12, 2026 | |
| 33252424 | Store experience feedback | Solved | Normal | Theodore Jones | Aurora Hotels Group |  Kaela Friesen | viployaltyreturns | 2h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |
| 91030642 | Loyalty points not posting | Solved | Normal | Theodore Jones | Aurora Hotels Group | Dr. Mandy McLaughlin | — | 4h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - | |
| 89575383 | Cancel order request | Closed | Low | Theodore Jones | Aurora Hotels Group | Miss Amber Hintz Sr. | Social | — | 2h | ⊘Not fired | — | — | — | Mar 24, 2026 | Mar 31, 2026 |
| 00067026 | Restock alert for backorder | Solved | Normal | Theodore Jones | Aurora Hotels Group |  Chaz Renner | Chat | shade-match | 2h | ●Responded | 4/5 | — | — | Jan 22, 2026 | - |
| 62626549 | Klarna / Afterpay split issue | Solved | Normal | Theodore Jones | Aurora Hotels Group |  Mr. Skyla Trantow | gift-cardfragrance | 4h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |
| 41232808 | Store experience feedback | Pending | Normal | Theodore Jones | Aurora Hotels Group |  Oscar O'Hara | Phone | appshade-match | - | —Skipped | — | — | — | Dec 31, 2025 | - |
| 75112123 | BOPIS pickup not ready | Closed | Normal | Theodore Jones | Aurora Hotels Group | Dr. Mandy McLaughlin | vipshade-match | 6h | ○Sent, no reply | — | — | — | Dec 25, 2025 | Jan 1, 2026 | |
| 99589225 | Wholesale order question | Closed | Normal | Theodore Jones | Aurora Hotels Group | Oscar O'Hara | Social | fragrancerefund | 15h | ⊘Not fired | — | — | — | Dec 19, 2025 | Dec 26, 2025 |
| 06219863 | Return after 30-day window | Closed | Normal | Theodore Jones | Aurora Hotels Group | Chaz Renner | wholesaleappgift-card | 20h | ○Sent, no reply | — | — | — | Dec 2, 2025 | Dec 5, 2025 | |
| 33887902 | BOPIS pickup not ready | Solved | Normal | Theodore Jones | Aurora Hotels Group |  Garth Dooley | Chat | influencershade-match | 3h | ⊘Not fired | — | — | — | Nov 26, 2025 | - |
| 06440219 | Shipping cost question | Closed | Low | Theodore Jones | Aurora Hotels Group | Kaela Friesen | Chat | — | 6h | ○Sent, no reply | — | — | — | Nov 22, 2025 | Nov 27, 2025 |
| 04603554 | Loyalty points not posting | Pending | Low | Theodore Jones | Aurora Hotels Group | Chaz Renner | Chat | — | - | —Skipped | — | — | — | Nov 21, 2025 | - |
| 59328557 | Influencer code not working | Closed | Normal | Theodore Jones | Aurora Hotels Group | Chaz Renner | — | 18h | ○Sent, no reply | — | — | — | Nov 19, 2025 | Nov 27, 2025 | |
| 55117826 | Question about product ingredients | Pending | Normal | Theodore Jones | Aurora Hotels Group |  Kip Schroeder IV | shippingdamagedloyalty | - | —Skipped | — | — | — | Nov 18, 2025 | - | |
| 75859879 | Lost package follow-up | Pending | Normal | Theodore Jones | Aurora Hotels Group |  Yazmin Jast | Chat | fragrancedamaged | - | —Skipped | — | — | — | Nov 17, 2025 | - |
| 28879415 | Missing samples in order | Closed | Normal | Theodore Jones | Aurora Hotels Group | Kip Schroeder IV | — | 18h | ●Responded | 10/11 | — | — | Oct 13, 2025 | Oct 15, 2025 | |
| 84374385 | Price match request | Solved | Normal | Theodore Jones | Aurora Hotels Group | Dr. Mandy McLaughlin | Chat | vip | 3h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - |
| 28763772 | Loyalty points not posting | Solved | Normal | Theodore Jones | Aurora Hotels Group |  Jacklyn Dare | Chat | refundshippingloyalty | 11h | ⊘Not fired | — | — | — | Sep 19, 2025 | - |
| 60907516 | Cancel order request | Closed | Low | Theodore Jones | Aurora Hotels Group | Miss Amber Hintz Sr. | gift-cardreturnsfragrance | 1d 2h | ○Sent, no reply | — | — | — | Sep 8, 2025 | Sep 11, 2025 | |
| 44062157 | Insider tier issue | Solved | Low | Theodore Jones | Aurora Hotels Group |  Mr. Eliza Gerhold IV | Social | appwholesale | 10h | ⊘Not fired | — | — | — | Aug 29, 2025 | - |
| 87986859 | Influencer code not working | Closed | Normal | Theodore Jones | Aurora Hotels Group | Miss Amber Hintz Sr. | — | 15h | ○Sent, no reply | — | — | — | Aug 25, 2025 | Aug 28, 2025 | |
| 17947323 | Allergic reaction concern | Closed | Normal | Theodore Jones | Aurora Hotels Group | Oscar O'Hara | Chat | bopis | 11h | ○Sent, no reply | — | — | — | Aug 14, 2025 | Aug 20, 2025 |
| 75966964 | Where is my order? | Closed | Normal | Theodore Jones | Aurora Hotels Group |  Mr. Lonie Hudson | Social | returnsvipinfluencer | 4h | ⊘Not fired | — | — | — | Aug 2, 2025 | Aug 7, 2025 |
| 48794627 | Cancel order request | Solved | Normal | Theodore Jones | Aurora Hotels Group | Garth Dooley | Chat | shade-matchfragrance | 4h | ●Responded | 3/5 | — | — | Jul 31, 2025 | - |
| 63286659 | Order arrived damaged | Closed | Normal | Theodore Jones | Aurora Hotels Group |  Mr. Cade Senger | vipshippingapp | 4h | ○Sent, no reply | — | — | — | Jul 24, 2025 | Jul 29, 2025 | |
| 36291694 | Shipping cost question | Solved | Normal | Theodore Jones | Aurora Hotels Group |  Faith Hilll | — | 19h | ●Responded | 5/5 | — | — | Jul 19, 2025 | - | |
| 04618522 | Where is my order? | Solved | Low | Theodore Jones | Aurora Hotels Group |  Steve O'Conner | Social | fragrancedamagedgift-card | 5h | ⊘Not fired | — | — | — | Jul 12, 2025 | - |
| 66565814 | Wholesale order question | Solved | Normal | Theodore Jones | Aurora Hotels Group | Katrina Johns | Chat | influencer | 3d 8h | ●Responded | 2/5 | — | — | Jul 10, 2025 | - |
| 96337241 | Lost package follow-up | Solved | Urgent | Theodore Jones | Aurora Hotels Group |  Leonard Waters-Howell | Chat | fragrancesamplesshade-match | 11h | ⊘Not fired | — | — | — | Jul 5, 2025 | - |
| 56833029 | Question about product ingredients | Closed | Normal | Theodore Jones | Aurora Hotels Group |  Darryl Jacobi | Chat | bopisshipping | 15h | ●Responded | 5/5 | — | — | Jul 5, 2025 | Jul 10, 2025 |
| 01617791 | Allergic reaction concern | Solved | Normal | Theodore Jones | Aurora Hotels Group | Jacklyn Dare | viployaltyrefund | 2d 3h | ●Responded | 4/5 | — | — | Jul 3, 2025 | - | |
| 41799767 | Where is my order? | Solved | High | Theodore Jones | Aurora Hotels Group | Mr. Eliza Gerhold IV | refundreturnsshipping | 2d 16h | ○Sent, no reply | — | — | — | Jun 22, 2025 | - | |
| 89648297 | Lost package follow-up | Closed | Normal | Theodore Jones | Aurora Hotels Group | Steve O'Conner | Chat | shade-match | 2d | ○Sent, no reply | — | — | — | May 30, 2025 | Jun 6, 2025 |