Frederique Bergstrom-Block MD
eliseo5@gmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 20382267Order arrived damaged | Frederique Bergstrom-Block MD |  Dr. Mandy McLaughlin | Apr 6, 2026, 12:52 PM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 53894106Lost package follow-up | Frederique Bergstrom-Block MD |  Yazmin Jast | Apr 2, 2026, 7:22 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 62719178Discount code not working | Frederique Bergstrom-Block MD | Yazmin Jast | Mar 17, 2026, 4:18 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 01549946Pro discount enrollment | Frederique Bergstrom-Block MD |  Eula McKenzie | Dec 9, 2025, 5:43 PM |
| 2/5 | Onboarding was clunky. Quiz kept resetting. | 58093442Item authenticity concern | Frederique Bergstrom-Block MD |  Vilma Gusikowski | Nov 12, 2025, 11:57 PM |
| 5/5 | More inclusive shade ranges would be huge. | 48138029Wrong shade sent | Frederique Bergstrom-Block MD |  Tommy Kuvalis | Nov 4, 2025, 4:30 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 23459216Birthday gift not received | Frederique Bergstrom-Block MD |  Faith Hilll | Sep 18, 2025, 2:29 PM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 12191539Question about product ingredients | Frederique Bergstrom-Block MD |  Garth Dooley | Aug 7, 2025, 4:50 PM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 26416768Pro discount enrollment | Frederique Bergstrom-Block MD |  Darryl Jacobi | Jul 27, 2025, 4:29 AM |
| 7/11 | It works. Wouldn't go out of my way to recommend it. | 58977899Order arrived damaged | Frederique Bergstrom-Block MD |  Julie Hodkiewicz | Jun 29, 2025, 5:09 AM |
| 1/5 | Discount code didn't work, agent blamed me for entering it wrong. It was their typo. | 94295190Question about product ingredients | Frederique Bergstrom-Block MD | Darryl Jacobi | Jun 26, 2025, 5:23 AM |