Frederique Bergstrom-Block MD
eliseo5@gmail.com
Showing 1 - 41 of 41
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 39700064 | Birthday gift not received | Closed | Normal | Frederique Bergstrom-Block MD | — |  Jacklyn Dare | Phone | — | 6h | ⊘Not fired | — | — | — | May 19, 2026 | May 25, 2026 |
| 81957338 | Allergic reaction concern | Solved | Low | Frederique Bergstrom-Block MD | — |  Garth Dooley | Phone | — | 5h | ○Sent, no reply | — | — | — | May 12, 2026 | - |
| 84407383 | Cancel subscription / Auto-replenish | Pending | Normal | Frederique Bergstrom-Block MD | — |  Dr. Mandy McLaughlin | Chat | fragranceinfluencershipping | - | —Skipped | — | — | — | Apr 18, 2026 | - |
| 20382267 | Order arrived damaged | Solved | Normal | Frederique Bergstrom-Block MD | — | Dr. Mandy McLaughlin | apprefund | 2d 8h | ●Responded | 4/5 | — | — | Apr 3, 2026 | - | |
| 53894106 | Lost package follow-up | Solved | Normal | Frederique Bergstrom-Block MD | — |  Yazmin Jast | — | 1h | ●Responded | 3/5 | — | — | Apr 1, 2026 | - | |
| 62719178 | Discount code not working | Solved | Normal | Frederique Bergstrom-Block MD | — | Yazmin Jast | samples | 5h | ●Responded | 5/5 | — | — | Mar 16, 2026 | - | |
| 58942985 | Store experience feedback | Pending | Normal | Frederique Bergstrom-Block MD | — |  Mr. Skyla Trantow | Chat | shade-matchloyalty | - | —Skipped | — | — | — | Feb 27, 2026 | - |
| 20316577 | Where is my order? | Pending | Low | Frederique Bergstrom-Block MD | — |  Kaela Friesen | fragranceloyalty | - | —Skipped | — | — | — | Feb 5, 2026 | - | |
| 49808527 | Insider tier issue | Closed | Normal | Frederique Bergstrom-Block MD | — | Jacklyn Dare | influencer | 12h | ○Sent, no reply | — | — | — | Jan 25, 2026 | Jan 31, 2026 | |
| 10834672 | Return after 30-day window | Closed | Normal | Frederique Bergstrom-Block MD | — |  Oscar O'Hara | Chat | — | 5h | ○Sent, no reply | — | — | — | Jan 19, 2026 | Jan 26, 2026 |
| 81538234 | Return after 30-day window | Pending | Normal | Frederique Bergstrom-Block MD | — |  Miss Amber Hintz Sr. | appwholesale | - | —Skipped | — | — | — | Dec 24, 2025 | - | |
| 36456496 | Store experience feedback | Solved | Normal | Frederique Bergstrom-Block MD | — |  Darryl Jacobi | Chat | wholesale | 5h | ⊘Not fired | — | — | — | Dec 21, 2025 | - |
| 33816988 | Missing items in shipment | Open | High | Frederique Bergstrom-Block MD | — |  Eula McKenzie | Chat | — | - | —Skipped | — | — | — | Dec 19, 2025 | - |
| 35796508 | Restock alert for backorder | Solved | High | Frederique Bergstrom-Block MD | — | Mr. Skyla Trantow | Chat | shippingrefundbopis | 5h | ⊘Not fired | — | — | — | Dec 17, 2025 | - |
| 01549946 | Pro discount enrollment | Solved | Normal | Frederique Bergstrom-Block MD | — | Eula McKenzie | Chat | — | 3h | ●Responded | 4/5 | — | — | Dec 8, 2025 | - |
| 96738580 | Missing items in shipment | Closed | Normal | Frederique Bergstrom-Block MD | — | Oscar O'Hara | damaged | 6d 7h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 21, 2025 | |
| 58093442 | Item authenticity concern | Closed | Normal | Frederique Bergstrom-Block MD | — |  Vilma Gusikowski | Phone | — | 3h | ●Responded | 2/5 | — | — | Nov 12, 2025 | Nov 19, 2025 |
| 43472087 | Missing items in shipment | Solved | Low | Frederique Bergstrom-Block MD | — | Yazmin Jast | shade-matchvip | 6h | ○Sent, no reply | — | — | — | Nov 11, 2025 | - | |
| 48138029 | Wrong shade sent | Closed | Low | Frederique Bergstrom-Block MD | — |  Tommy Kuvalis | Chat | vip | 5h | ●Responded | 5/5 | — | — | Nov 3, 2025 | Nov 9, 2025 |
| 48313937 | Wholesale order question | Solved | Normal | Frederique Bergstrom-Block MD | — |  Ignatius Cummerata | Chat | returnsrefund | 15h | ⊘Not fired | — | — | — | Oct 30, 2025 | - |
| 90158132 | Refund not received | Closed | Urgent | Frederique Bergstrom-Block MD | — | Dr. Mandy McLaughlin | — | 1d 18h | ○Sent, no reply | — | — | — | Oct 14, 2025 | Oct 22, 2025 | |
| 55899985 | Where is my order? | Open | Urgent | Frederique Bergstrom-Block MD | — |  Kip Schroeder IV | Chat | — | - | —Skipped | — | — | — | Sep 23, 2025 | - |
| 52778330 | Discount code not working | Solved | Normal | Frederique Bergstrom-Block MD | — | Yazmin Jast | samples | 2d 16h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 23459216 | Birthday gift not received | Solved | Normal | Frederique Bergstrom-Block MD | — |  Faith Hilll | Phone | app | 4h | ●Responded | 5/5 | — | — | Sep 16, 2025 | - |
| 31265384 | Cancel subscription / Auto-replenish | Solved | Normal | Frederique Bergstrom-Block MD | — | Kaela Friesen | Chat | refundinfluencershipping | 2d 21h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - |
| 36385042 | Missing samples in order | Solved | Normal | Frederique Bergstrom-Block MD | — |  Julie Hodkiewicz | Social | shippingdamagedrefund | 3h | ⊘Not fired | — | — | — | Aug 8, 2025 | - |
| 12191539 | Question about product ingredients | Solved | Low | Frederique Bergstrom-Block MD | — | Garth Dooley | Chat | — | 2h | ●Responded | 4/5 | — | — | Aug 7, 2025 | - |
| 82189036 | Loyalty points not posting | Solved | Normal | Frederique Bergstrom-Block MD | — |  Mr. Cade Senger | Chat | shade-matchinfluencerloyalty | 3h | ○Sent, no reply | — | — | — | Aug 2, 2025 | - |
| 79761433 | Question about product ingredients | Solved | Low | Frederique Bergstrom-Block MD | — | Kaela Friesen | — | 1h | ○Sent, no reply | — | — | — | Jul 27, 2025 | - | |
| 26416768 | Pro discount enrollment | Closed | Normal | Frederique Bergstrom-Block MD | — | Darryl Jacobi | Chat | fragranceshade-matchloyalty | 5h | ●Responded | 3/5 | — | — | Jul 25, 2025 | Jul 30, 2025 |
| 27037027 | Insider tier issue | Solved | Urgent | Frederique Bergstrom-Block MD | — | Kip Schroeder IV | refundfragranceshade-match | 21h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - | |
| 85377892 | Wrong shade sent | Solved | Normal | Frederique Bergstrom-Block MD | — |  Lily Raynor | Chat | fragrance | 2h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - |
| 07259223 | Discount code not working | Closed | High | Frederique Bergstrom-Block MD | — | Darryl Jacobi | Social | appwholesale | 5h | ⊘Not fired | — | — | — | Jul 9, 2025 | Jul 15, 2025 |
| 99350343 | Shipping cost question | Solved | Urgent | Frederique Bergstrom-Block MD | — | Faith Hilll | — | 1h | ○Sent, no reply | — | — | — | Jul 2, 2025 | - | |
| 58977899 | Order arrived damaged | Closed | Normal | Frederique Bergstrom-Block MD | — | Julie Hodkiewicz | Chat | gift-cardinfluencer | 1d 12h | ●Responded | 7/11 | — | — | Jun 27, 2025 | Jul 6, 2025 |
| 94295190 | Question about product ingredients | Closed | Normal | Frederique Bergstrom-Block MD | — | Darryl Jacobi | Chat | refundshippingshade-match | 5d 14h | ●Responded | 1/5 | — | — | Jun 20, 2025 | Jul 2, 2025 |
| 49461944 | Klarna / Afterpay split issue | Open | Normal | Frederique Bergstrom-Block MD | — |  Chaz Renner | app | - | —Skipped | — | — | — | Jun 19, 2025 | - | |
| 24947374 | Foundation match help | Closed | Normal | Frederique Bergstrom-Block MD | — |  Mr. Lonie Hudson | influencer | 5h | ○Sent, no reply | — | — | — | Jun 12, 2025 | Jun 17, 2025 | |
| 80102850 | Address change after shipping | Solved | Urgent | Frederique Bergstrom-Block MD | — |  Mr. Eliza Gerhold IV | Chat | appdamaged | 11h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - |
| 88853233 | Refund not received | Solved | Normal | Frederique Bergstrom-Block MD | — | Mr. Cade Senger | vip | 5h | ⊘Not fired | — | — | — | Jun 3, 2025 | - | |
| 83873948 | Restock alert for backorder | Solved | Normal | Frederique Bergstrom-Block MD | — | Dr. Mandy McLaughlin | gift-card | 2h | ○Sent, no reply | — | — | — | May 27, 2025 | - |