Fredrick Mills
mariah_langworth@hotmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | The selection, the service, the app — all top tier. | 78302253Loyalty points not posting | Fredrick Mills |  Tommy Kuvalis | May 15, 2026, 12:27 PM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 61132661Shipping cost question | Fredrick Mills |  Steve O'Conner | May 9, 2026, 3:42 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 88328297Shipping cost question | Fredrick Mills |  Eula McKenzie | May 1, 2026, 8:30 PM |
| 9/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 54381757Insider tier issue | Fredrick Mills |  Lily Raynor | Feb 15, 2026, 12:20 AM |
| 5/5 | Onboarding was so smooth. Love the personalized routine builder. | 59040352Store experience feedback | Fredrick Mills | Tommy Kuvalis | Feb 4, 2026, 6:13 PM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 21282296Refund not received | Fredrick Mills |  Mr. Skyla Trantow | Jan 14, 2026, 10:57 AM |
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 38534784Loyalty points not posting | Fredrick Mills | Mr. Skyla Trantow | Jan 11, 2026, 3:10 PM |
| 3/5 | Average first experience. App is okay. | 24913605Cancel order request | Fredrick Mills | Lily Raynor | Nov 13, 2025, 9:08 PM |
| 1/11 | The Insider perks feel watered down compared to two years ago. | 69178985Pro discount enrollment | Fredrick Mills | Mr. Skyla Trantow | Nov 13, 2025, 11:49 AM |
| 3/5 | It's whatever. Got what I needed but no follow-through. | 40685503Klarna / Afterpay split issue | Fredrick Mills |  Miss Amber Hintz Sr. | Oct 22, 2025, 4:54 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 95354508Foundation match help | Fredrick Mills |  Dr. Mandy McLaughlin | Jul 29, 2025, 5:49 PM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 30958557Pro discount enrollment | Fredrick Mills | Mr. Skyla Trantow | Jun 27, 2025, 4:42 PM |