Randal Dickens Jr.
dallin.lang@hotmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 70927790Missing items in shipment | Randal Dickens Jr. |  Steve O'Conner | May 14, 2026, 5:47 AM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 70902496Item authenticity concern | Randal Dickens Jr. |  Mr. Skyla Trantow | Apr 8, 2026, 8:44 PM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 35973136Birthday gift not received | Randal Dickens Jr. |  Tommy Kuvalis | Mar 13, 2026, 2:57 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 48962171Where is my order? | Randal Dickens Jr. |  Kaela Friesen | Mar 13, 2026, 10:09 AM |
| 9/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 42858530Shipping cost question | Randal Dickens Jr. |  Yazmin Jast | Feb 15, 2026, 12:57 PM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 71788625Foundation match help | Randal Dickens Jr. |  Faith Hilll | Dec 30, 2025, 11:58 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 76687424Insider tier issue | Randal Dickens Jr. |  Amely Pacocha | Dec 11, 2025, 12:42 PM |
| 9/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 70625618BOPIS order cancelled at store | Randal Dickens Jr. |  Katrina Johns | Dec 10, 2025, 1:53 PM |
| 5/5 | Bring back the old loyalty point structure. | 43201618Missing samples in order | Randal Dickens Jr. |  Mr. Cade Senger | Dec 10, 2025, 12:17 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 82157403Wrong shade sent | Randal Dickens Jr. |  Jacklyn Dare | Sep 26, 2025, 5:11 PM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 29312172Missing samples in order | Randal Dickens Jr. | Kaela Friesen | Sep 11, 2025, 4:05 AM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 45216602Missing items in shipment | Randal Dickens Jr. |  Miss Amber Hintz Sr. | Jul 13, 2025, 1:43 PM |
| 10/11 | Already referred three friends. They all love it too. | 59827505Foundation match help | Randal Dickens Jr. | Kaela Friesen | Jul 12, 2025, 9:36 PM |