Lila Gutmann
delores_hagenes@hotmail.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 24435640Refund not received | Lila Gutmann |  Dr. Mandy McLaughlin | May 8, 2026, 7:18 AM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 67186764Missing samples in order | Lila Gutmann |  Mr. Skyla Trantow | Mar 7, 2026, 2:00 AM |
| 2/5 | The refund still hasn't been processed and it's been two weeks. | 01117014Wrong shade sent | Lila Gutmann |  Chaz Renner | Dec 6, 2025, 3:54 AM |
| 1/5 | Spent hours on chat over a week, never got a real answer. | 40288800Klarna / Afterpay split issue | Lila Gutmann |  Garth Dooley | Dec 5, 2025, 9:18 AM |
| 10/11 | Already referred three friends. They all love it too. | 37972865Price match request | Lila Gutmann |  Oscar O'Hara | Nov 8, 2025, 12:18 PM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 14246277Loyalty points not posting | Lila Gutmann |  Amely Pacocha | Oct 23, 2025, 1:59 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 51414486Store experience feedback | Lila Gutmann |  Faith Hilll | Oct 2, 2025, 10:19 PM |
| 3/5 | Fine. The agent was friendly but seemed unsure of the answer. | 93473692Lost package follow-up | Lila Gutmann |  Ignatius Cummerata | Jul 13, 2025, 3:58 PM |
| 1/11 | Lost loyalty points in a migration. Never got them back. Done. | 96428883Return after 30-day window | Lila Gutmann | Garth Dooley | Jun 16, 2025, 7:39 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 51389943Pro discount enrollment | Lila Gutmann | Dr. Mandy McLaughlin | Jun 11, 2025, 6:13 PM |