Lila Gutmann
delores_hagenes@hotmail.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 24435640 | Refund not received | Closed | Normal | Lila Gutmann | — |  Dr. Mandy McLaughlin | returnswholesale | 1d | ●Responded | 5/5 | — | — | May 6, 2026 | May 9, 2026 | |
| 84037432 | Cancel subscription / Auto-replenish | Solved | Low | Lila Gutmann | — |  Amely Pacocha | shade-match | 4d 17h | ○Sent, no reply | — | — | — | May 5, 2026 | - | |
| 04076258 | BOPIS order cancelled at store | Solved | Low | Lila Gutmann | — |  Jacklyn Dare | viployaltywholesale | 15h | ○Sent, no reply | — | — | — | Apr 29, 2026 | - | |
| 01553031 | Wholesale order question | Solved | Urgent | Lila Gutmann | — |  Mr. Skyla Trantow | Chat | — | 3h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - |
| 14694100 | BOPIS pickup not ready | Closed | Low | Lila Gutmann | — |  Mr. Eliza Gerhold IV | — | 3h | ⊘Not fired | — | — | — | Apr 7, 2026 | Apr 14, 2026 | |
| 46445503 | App login problem | Solved | Normal | Lila Gutmann | — |  Eula McKenzie | shippingloyalty | 3h | ⊘Not fired | — | — | — | Mar 26, 2026 | - | |
| 67186764 | Missing samples in order | Solved | High | Lila Gutmann | — | Mr. Skyla Trantow | Chat | influencerfragrance | 3h | ●Responded | 5/5 | — | — | Mar 6, 2026 | - |
| 79499245 | Item authenticity concern | Closed | Normal | Lila Gutmann | — |  Oscar O'Hara | fragrancerefundshade-match | 5h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 27, 2026 | |
| 68976333 | Wholesale order question | Solved | Normal | Lila Gutmann | — |  Julie Hodkiewicz | Social | wholesalevip | 1d 3h | ⊘Not fired | — | — | — | Feb 10, 2026 | - |
| 77426873 | Missing items in shipment | Solved | High | Lila Gutmann | — |  Leonard Waters-Howell | Chat | wholesalereturnsloyalty | 3h | ○Sent, no reply | — | — | — | Jan 4, 2026 | - |
| 99855453 | Gift card balance question | Closed | Low | Lila Gutmann | — | Leonard Waters-Howell | Chat | — | 3h | ○Sent, no reply | — | — | — | Dec 25, 2025 | Jan 1, 2026 |
| 77786263 | Klarna / Afterpay split issue | Solved | Normal | Lila Gutmann | — | Julie Hodkiewicz | — | 6h | ⊘Not fired | — | — | — | Dec 23, 2025 | - | |
| 01117014 | Wrong shade sent | Solved | Normal | Lila Gutmann | — |  Chaz Renner | Chat | wholesale | 1h | ●Responded | 2/5 | — | — | Dec 4, 2025 | - |
| 40288800 | Klarna / Afterpay split issue | Solved | Low | Lila Gutmann | — |  Garth Dooley | — | 3d 9h | ●Responded | 1/5 | — | — | Dec 1, 2025 | - | |
| 24535222 | Insider tier issue | Pending | Normal | Lila Gutmann | — | Eula McKenzie | Chat | returns | - | —Skipped | — | — | — | Nov 22, 2025 | - |
| 22268421 | Wholesale order question | Pending | Normal | Lila Gutmann | — | Dr. Mandy McLaughlin | Chat | gift-cardbopis | - | —Skipped | — | — | — | Nov 13, 2025 | - |
| 51700699 | BOPIS order cancelled at store | Solved | Normal | Lila Gutmann | — | Chaz Renner | shippingapp | 3h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - | |
| 24918214 | Refund not received | Solved | High | Lila Gutmann | — | Leonard Waters-Howell | Social | refundshade-matchdamaged | 6h | ⊘Not fired | — | — | — | Nov 6, 2025 | - |
| 37972865 | Price match request | Closed | Normal | Lila Gutmann | — | Oscar O'Hara | Chat | shade-matchbopisgift-card | 1h | ●Responded | 10/11 | — | — | Nov 6, 2025 | Nov 7, 2025 |
| 57027499 | Restock alert for backorder | Solved | Normal | Lila Gutmann | — |  Darryl Jacobi | — | 3h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - | |
| 28710191 | Shipping cost question | Pending | High | Lila Gutmann | — |  Steve O'Conner | — | - | —Skipped | — | — | — | Nov 2, 2025 | - | |
| 14246277 | Loyalty points not posting | Solved | High | Lila Gutmann | — | Amely Pacocha | Chat | shade-matchreturnsdamaged | 3h | ●Responded | 5/5 | — | — | Oct 22, 2025 | - |
| 56337158 | Store experience feedback | Solved | Normal | Lila Gutmann | — |  Miss Amber Hintz Sr. | Chat | damagedwholesaleshade-match | 4h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - |
| 27667217 | Missing samples in order | Solved | Normal | Lila Gutmann | — | Dr. Mandy McLaughlin | Chat | samplesreturnsshipping | 1d 4h | ⊘Not fired | — | — | — | Oct 15, 2025 | - |
| 51414486 | Store experience feedback | Solved | Normal | Lila Gutmann | — |  Faith Hilll | refundloyaltybopis | 2h | ●Responded | 5/5 | — | — | Oct 2, 2025 | - | |
| 71788039 | App crashes at checkout | Solved | Normal | Lila Gutmann | — | Dr. Mandy McLaughlin | refund | 6h | ○Sent, no reply | — | — | — | Sep 27, 2025 | - | |
| 70186617 | Restock alert for backorder | Closed | Normal | Lila Gutmann | — |  Mr. Cade Senger | sampleswholesalegift-card | 1h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 24, 2025 | |
| 30973630 | Address change after shipping | Solved | Normal | Lila Gutmann | — | Faith Hilll | Chat | gift-cardshippingapp | 1h | ○Sent, no reply | — | — | — | Sep 15, 2025 | - |
| 44943198 | App crashes at checkout | Pending | Normal | Lila Gutmann | — | Jacklyn Dare | Chat | bopisgift-cardsamples | - | —Skipped | — | — | — | Sep 10, 2025 | - |
| 22229912 | App login problem | Closed | Low | Lila Gutmann | — |  Vilma Gusikowski | vipinfluencer | 1h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 7, 2025 | |
| 63752518 | Price match request | Pending | Low | Lila Gutmann | — | Mr. Eliza Gerhold IV | Phone | fragrance | - | —Skipped | — | — | — | Aug 14, 2025 | - |
| 43213454 | Return after 30-day window | Pending | Low | Lila Gutmann | — | Oscar O'Hara | fragrancebopis | - | —Skipped | — | — | — | Aug 14, 2025 | - | |
| 76203592 | Missing samples in order | Solved | Normal | Lila Gutmann | — | Leonard Waters-Howell | — | 5h | ⊘Not fired | — | — | — | Aug 8, 2025 | - | |
| 67088056 | Store experience feedback | Closed | High | Lila Gutmann | — | Darryl Jacobi | vipshade-match | 2d 22h | ○Sent, no reply | — | — | — | Aug 8, 2025 | Aug 16, 2025 | |
| 33500096 | Influencer code not working | Solved | High | Lila Gutmann | — | Vilma Gusikowski | wholesale | 1h | ○Sent, no reply | — | — | — | Aug 2, 2025 | - | |
| 74549131 | Order arrived damaged | Solved | Normal | Lila Gutmann | — | Miss Amber Hintz Sr. | bopisloyaltyshipping | 1h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | |
| 93473692 | Lost package follow-up | Solved | Normal | Lila Gutmann | — |  Ignatius Cummerata | Phone | gift-card | 22h | ●Responded | 3/5 | — | — | Jul 11, 2025 | - |
| 70137106 | App login problem | Solved | Normal | Lila Gutmann | — | Eula McKenzie | gift-cardbopisloyalty | 9h | ⊘Not fired | — | — | — | Jul 10, 2025 | - | |
| 70764348 | Pro discount enrollment | Solved | High | Lila Gutmann | — | Oscar O'Hara | Chat | influencerreturnswholesale | 3h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - |
| 71114340 | Item authenticity concern | Closed | Low | Lila Gutmann | — | Amely Pacocha | Phone | damagedloyalty | 2h | ○Sent, no reply | — | — | — | Jun 21, 2025 | Jun 22, 2025 |
| 96428883 | Return after 30-day window | Solved | Normal | Lila Gutmann | — | Garth Dooley | — | 4d 1h | ●Responded | 1/11 | — | — | Jun 12, 2025 | - | |
| 13336311 | Allergic reaction concern | Closed | Normal | Lila Gutmann | — | Garth Dooley | loyaltygift-card | 1d 17h | ○Sent, no reply | — | — | — | Jun 12, 2025 | Jun 20, 2025 | |
| 79525801 | Order arrived damaged | Pending | Normal | Lila Gutmann | — | Mr. Skyla Trantow | Chat | shade-matchinfluencershipping | - | —Skipped | — | — | — | Jun 11, 2025 | - |
| 51389943 | Pro discount enrollment | Closed | Normal | Lila Gutmann | — | Dr. Mandy McLaughlin | shade-match | 2h | ●Responded | 5/5 | — | — | Jun 11, 2025 | Jun 12, 2025 | |
| 68138510 | Pro discount enrollment | Solved | Normal | Lila Gutmann | — | Chaz Renner | Chat | conversation-mockupappfragrancereturns | 2d 17h | ⊘Not fired | — | 75 | Jun 6, 2025 | - |