Alisa Ward
aletha.shanahan@yahoo.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 55328394Restock alert for backorder | Alisa Ward |  Oscar O'Hara | Apr 25, 2026, 1:53 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 41174021BOPIS order cancelled at store | Alisa Ward |  Faith Hilll | Mar 7, 2026, 2:20 AM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 62042642Store experience feedback | Alisa Ward |  Mr. Cade Senger | Jan 23, 2026, 2:14 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 34636793App login problem | Alisa Ward |  Julie Hodkiewicz | Dec 25, 2025, 6:37 PM |
| 10/11 | The selection, the service, the app — all top tier. | 27125811Missing samples in order | Alisa Ward | Julie Hodkiewicz | Dec 10, 2025, 10:12 AM |
| 4/5 | Honestly love the brand but the app needs a real overhaul. | 00825362Klarna / Afterpay split issue | Alisa Ward |  Garth Dooley | Nov 30, 2025, 3:02 AM |
| 2/5 | App keeps crashing at checkout and support just told me to clear the cache. That doesn't help. | 07075261Pro discount enrollment | Alisa Ward |  Yazmin Jast | Oct 28, 2025, 4:58 AM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 00951876Return after 30-day window | Alisa Ward |  Kaela Friesen | Sep 4, 2025, 6:01 AM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 07852335Birthday gift not received | Alisa Ward |  Mr. Skyla Trantow | Jul 6, 2025, 5:42 PM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 71535315Birthday gift not received | Alisa Ward | Yazmin Jast | Jun 28, 2025, 2:12 PM |