Alisa Ward
aletha.shanahan@yahoo.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 14224994 | App crashes at checkout | Solved | Normal | Alisa Ward | — |  Mr. Skyla Trantow | Chat | influencershippingwholesale | 1h | ○Sent, no reply | — | — | — | May 8, 2026 | - |
| 00436769 | Shipping cost question | Pending | Normal | Alisa Ward | — |  Leonard Waters-Howell | wholesalebopis | - | —Skipped | — | — | — | May 7, 2026 | - | |
| 70089506 | Missing items in shipment | Solved | Normal | Alisa Ward | — |  Mr. Lonie Hudson | refundbopis | 11h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 55328394 | Restock alert for backorder | Solved | Urgent | Alisa Ward | — |  Oscar O'Hara | shade-matchdamaged | 5h | ●Responded | 2/5 | — | — | Apr 24, 2026 | - | |
| 20004148 | Store experience feedback | Solved | Low | Alisa Ward | — |  Julie Hodkiewicz | Chat | appwholesaleshipping | 3h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - |
| 09476419 | Missing samples in order | Solved | Normal | Alisa Ward | — |  Eula McKenzie | Chat | gift-cardbopis | 1h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - |
| 39815787 | Cancel order request | Solved | Normal | Alisa Ward | — |  Kaela Friesen | shade-matchshipping | 5h | ○Sent, no reply | — | — | — | Apr 11, 2026 | - | |
| 96347820 | Question about product ingredients | Solved | Normal | Alisa Ward | — |  Yazmin Jast | fragranceloyalty | 11h | ○Sent, no reply | — | — | — | Apr 9, 2026 | - | |
| 58053302 | Return after 30-day window | Closed | Normal | Alisa Ward | — |  Garth Dooley | fragranceshade-match | 2d 1h | ⊘Not fired | — | — | — | Apr 2, 2026 | Apr 6, 2026 | |
| 28521543 | Wholesale order question | Closed | Normal | Alisa Ward | — |  Katrina Johns | Social | influencergift-card | 3h | ⊘Not fired | — | — | — | Apr 1, 2026 | Apr 3, 2026 |
| 46256539 | Birthday gift not received | Solved | Normal | Alisa Ward | — |  Mr. Eliza Gerhold IV | vip | 3h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - | |
| 79672047 | Loyalty points not posting | Solved | Normal | Alisa Ward | — | Julie Hodkiewicz | bopisappinfluencer | 4h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - | |
| 41174021 | BOPIS order cancelled at store | Solved | Urgent | Alisa Ward | — |  Faith Hilll | shippingbopisshade-match | 5h | ●Responded | 5/5 | — | — | Mar 5, 2026 | - | |
| 14809826 | Refund not received | Open | Normal | Alisa Ward | — | Faith Hilll | samplesbopisloyalty | - | —Skipped | — | — | — | Mar 5, 2026 | - | |
| 17406198 | Wholesale order question | Closed | Normal | Alisa Ward | — | Leonard Waters-Howell | Social | loyaltywholesale | 2h | ⊘Not fired | — | — | — | Feb 24, 2026 | Feb 27, 2026 |
| 75600390 | Cancel subscription / Auto-replenish | Solved | High | Alisa Ward | — |  Chaz Renner | — | 23h | ○Sent, no reply | — | — | — | Feb 21, 2026 | - | |
| 56869489 | BOPIS order cancelled at store | Solved | Low | Alisa Ward | — |  Darryl Jacobi | Social | fragrancereturnsinfluencer | 2d 10h | ⊘Not fired | — | — | — | Feb 20, 2026 | - |
| 25663395 | Gift card balance question | Closed | High | Alisa Ward | — |  Vilma Gusikowski | bopisdamaged | 1d 3h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 14, 2026 | |
| 05355859 | Birthday gift not received | Closed | Normal | Alisa Ward | — | Faith Hilll | Chat | returns | 7h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 12, 2026 |
| 29457749 | Wholesale order question | Open | Urgent | Alisa Ward | — | Leonard Waters-Howell | — | - | —Skipped | — | — | — | Feb 4, 2026 | - | |
| 62042642 | Store experience feedback | Solved | Normal | Alisa Ward | — |  Mr. Cade Senger | Chat | loyaltyinfluencersamples | 5h | ●Responded | 4/5 | — | — | Jan 21, 2026 | - |
| 85080933 | Missing items in shipment | Solved | Normal | Alisa Ward | — |  Jacklyn Dare | bopisvipgift-card | 10h | ⊘Not fired | — | — | — | Jan 21, 2026 | - | |
| 33325416 | Wrong shade sent | Solved | Normal | Alisa Ward | — | Mr. Skyla Trantow | damaged | 1d 12h | ○Sent, no reply | — | — | — | Jan 14, 2026 | - | |
| 34636793 | App login problem | Solved | High | Alisa Ward | — | Julie Hodkiewicz | refundshipping | 2d 19h | ●Responded | 4/5 | — | — | Dec 22, 2025 | - | |
| 11190191 | Wrong shade sent | Open | Normal | Alisa Ward | — | Leonard Waters-Howell | Phone | samplesdamagedloyalty | - | —Skipped | — | — | — | Dec 17, 2025 | - |
| 87555199 | Restock alert for backorder | Closed | High | Alisa Ward | — | Oscar O'Hara | bopisfragrance | 1d 11h | ○Sent, no reply | — | — | — | Dec 17, 2025 | Dec 24, 2025 | |
| 27125811 | Missing samples in order | Solved | Normal | Alisa Ward | — | Julie Hodkiewicz | Chat | refundbopis | 8h | ●Responded | 10/11 | — | — | Dec 9, 2025 | - |
| 21784392 | Cancel order request | Pending | Normal | Alisa Ward | — | Faith Hilll | — | - | —Skipped | — | — | — | Dec 5, 2025 | - | |
| 00825362 | Klarna / Afterpay split issue | Solved | Normal | Alisa Ward | — | Garth Dooley | conversation-mockupbopis | 1d | ●Responded | 4/5 | 75 | Nov 27, 2025 | - | ||
| 94544093 | Lost package follow-up | Solved | Normal | Alisa Ward | — | Darryl Jacobi | Phone | loyalty | 21h | ○Sent, no reply | — | — | — | Oct 29, 2025 | - |
| 50324336 | Shipping cost question | Closed | Low | Alisa Ward | — | Eula McKenzie | Phone | — | 3d 13h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Nov 3, 2025 |
| 07075261 | Pro discount enrollment | Solved | Urgent | Alisa Ward | — | Yazmin Jast | shipping | 9d 14h | ●Responded | 2/5 | — | — | Oct 18, 2025 | - | |
| 76550456 | Gift card balance question | Closed | Low | Alisa Ward | — | Chaz Renner | Chat | influencer | 2h | ○Sent, no reply | — | — | — | Oct 11, 2025 | Oct 12, 2025 |
| 87037909 | Cancel order request | Solved | Normal | Alisa Ward | — | Vilma Gusikowski | Chat | — | 13h | ⊘Not fired | — | — | — | Oct 10, 2025 | - |
| 00951876 | Return after 30-day window | Closed | Normal | Alisa Ward | — | Kaela Friesen | Chat | — | 10h | ●Responded | 10/11 | — | — | Sep 3, 2025 | Sep 6, 2025 |
| 91024430 | Influencer code not working | Solved | Normal | Alisa Ward | — | Darryl Jacobi | loyaltygift-cardrefund | 2d 12h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - | |
| 09973834 | Lost package follow-up | Solved | Normal | Alisa Ward | — | Garth Dooley | app | 1h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - | |
| 90467663 | Shipping cost question | Solved | Low | Alisa Ward | — | Leonard Waters-Howell | Chat | samplesrefund | 3d 17h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - |
| 89643403 | App login problem | Solved | Normal | Alisa Ward | — |  Steve O'Conner | Chat | vip | 6h | ○Sent, no reply | — | — | — | Jul 30, 2025 | - |
| 07852335 | Birthday gift not received | Solved | Normal | Alisa Ward | — | Mr. Skyla Trantow | Chat | — | 16h | ●Responded | 4/5 | — | — | Jul 5, 2025 | - |
| 97756748 | Order arrived damaged | Closed | Low | Alisa Ward | — | Jacklyn Dare | Chat | wholesale | 5h | ○Sent, no reply | — | — | — | Jul 4, 2025 | Jul 8, 2025 |
| 65359819 | Price match request | Closed | Normal | Alisa Ward | — | Yazmin Jast | returns | 6h | ⊘Not fired | — | — | — | Jun 29, 2025 | Jul 2, 2025 | |
| 71535315 | Birthday gift not received | Solved | High | Alisa Ward | — | Yazmin Jast | Phone | damagedfragrancegift-card | 5h | ●Responded | 4/5 | — | — | Jun 26, 2025 | - |
| 39738275 | Question about product ingredients | Solved | Normal | Alisa Ward | — | Darryl Jacobi | damagedvipgift-card | 4h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - | |
| 06240710 | Refund not received | Solved | Normal | Alisa Ward | — | Yazmin Jast | gift-cardwholesale | 5h | ○Sent, no reply | — | — | — | May 30, 2025 | - | |
| 18993535 | Return after 30-day window | Closed | Low | Alisa Ward | — | Mr. Cade Senger | Chat | — | 21h | ⊘Not fired | — | — | — | May 28, 2025 | Jun 1, 2025 |