Mr. Willard Moen
roberta_kemmer48@yahoo.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 99490467Gift card balance question | Mr. Willard Moen |  Mr. Cade Senger | May 14, 2026, 4:22 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 65944534Restock alert for backorder | Mr. Willard Moen |  Kaela Friesen | May 3, 2026, 11:50 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 99579639Allergic reaction concern | Mr. Willard Moen |  Oscar O'Hara | Apr 27, 2026, 1:20 PM |
| 4/5 | Easier returns from international addresses. | 89627443Question about product ingredients | Mr. Willard Moen |  Vilma Gusikowski | Feb 7, 2026, 9:24 PM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 97331529Missing items in shipment | Mr. Willard Moen |  Garth Dooley | Dec 24, 2025, 4:07 AM |
| 2/5 | Two weeks for a refund on an order that was lost in transit. | 86405605Where is my order? | Mr. Willard Moen |  Darryl Jacobi | Dec 20, 2025, 3:15 AM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 19140106App login problem | Mr. Willard Moen |  Amely Pacocha | Oct 4, 2025, 5:47 AM |
| 1/5 | Lost my package, refused to refund or reship. I'm done with this brand. | 54616250Refund not received | Mr. Willard Moen | Darryl Jacobi | Oct 3, 2025, 3:46 PM |
| 4/5 | Mostly easy. The app made me re-login before processing the return. | 48583448Address change after shipping | Mr. Willard Moen |  Tommy Kuvalis | Sep 6, 2025, 4:59 AM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 78932359Insider tier issue | Mr. Willard Moen | Oscar O'Hara | Aug 30, 2025, 5:53 PM |
| 7/11 | Pretty good. Selection is great, service is hit or miss. | 79898885Question about product ingredients | Mr. Willard Moen |  Ignatius Cummerata | Aug 21, 2025, 2:20 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 18736770App crashes at checkout | Mr. Willard Moen |  Faith Hilll | Aug 1, 2025, 12:46 PM |