Frankie Emard-Reinger
aubrey26@hotmail.com
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 26377854Return after 30-day window | Frankie Emard-Reinger |  Amely Pacocha | Apr 13, 2026, 8:58 AM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 22911699Store experience feedback | Frankie Emard-Reinger |  Leonard Waters-Howell | Mar 8, 2026, 12:58 AM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 44901488Allergic reaction concern | Frankie Emard-Reinger |  Miss Amber Hintz Sr. | Nov 3, 2025, 8:42 AM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 99316087Where is my order? | Frankie Emard-Reinger |  Mr. Lonie Hudson | Nov 2, 2025, 7:08 AM |
| 2/5 | Not great. The product arrived broken, replacement also broken. | 50919283Discount code not working | Frankie Emard-Reinger |  Tommy Kuvalis | Sep 27, 2025, 8:56 AM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 57263852Address change after shipping | Frankie Emard-Reinger |  Katrina Johns | Sep 7, 2025, 10:45 PM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 53215194Refund not received | Frankie Emard-Reinger | Katrina Johns | Aug 1, 2025, 4:59 AM |
| 5/5 | Helpful self-service flow handled everything without me needing to chat. | 85134198Foundation match help | Frankie Emard-Reinger |  Oscar O'Hara | Jun 15, 2025, 2:21 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 20014683Loyalty points not posting | Frankie Emard-Reinger |  Darryl Jacobi | Jun 7, 2025, 6:38 AM |