Todd Gorczany
doreen.torp@yahoo.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck. | 50382307Price match request | Todd Gorczany |  Steve O'Conner | May 24, 2026, 3:00 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 27431916Cancel subscription / Auto-replenish | Todd Gorczany |  Dr. Mandy McLaughlin | Apr 17, 2026, 11:43 AM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 16956875Gift card balance question | Todd Gorczany |  Mr. Skyla Trantow | Feb 18, 2026, 10:47 AM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 56348615Price match request | Todd Gorczany |  Tommy Kuvalis | Feb 17, 2026, 1:54 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 82742892Wrong shade sent | Todd Gorczany |  Leonard Waters-Howell | Feb 5, 2026, 2:54 PM |
| 1/11 | Won't recommend until the basics are fixed. | 96515953Birthday gift not received | Todd Gorczany |  Katrina Johns | Jan 25, 2026, 8:23 AM |
| 1/5 | Spent over an hour on chat and got nowhere. | 25087571Price match request | Todd Gorczany |  Ignatius Cummerata | Jan 11, 2026, 9:08 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 25545800Influencer code not working | Todd Gorczany |  Mr. Cade Senger | Jan 11, 2026, 4:36 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 67075730Discount code not working | Todd Gorczany |  Julie Hodkiewicz | Nov 23, 2025, 10:14 PM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 39908907Missing items in shipment | Todd Gorczany |  Chaz Renner | Sep 30, 2025, 4:14 AM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 37293433BOPIS pickup not ready | Todd Gorczany | Leonard Waters-Howell | Aug 17, 2025, 1:28 PM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 62983358Gift card balance question | Todd Gorczany |  Miss Amber Hintz Sr. | Jul 26, 2025, 1:25 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 95356323Refund not received | Todd Gorczany |  Mr. Lonie Hudson | Jul 13, 2025, 4:01 PM |
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 87580534BOPIS order cancelled at store | Todd Gorczany |  Garth Dooley | Jul 9, 2025, 2:21 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 98230362App crashes at checkout | Todd Gorczany | Tommy Kuvalis | Jun 23, 2025, 4:31 AM |