Todd Gorczany
doreen.torp@yahoo.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 50382307 | Price match request | Solved | Normal | Todd Gorczany | — |  Steve O'Conner | Phone | returnsgift-cardshipping | 1d 21h | ●Responded | 1/5 | — | — | May 20, 2026 | - |
| 44731738 | Birthday gift not received | Closed | Normal | Todd Gorczany | — |  Faith Hilll | shippingbopisvip | 5h | ○Sent, no reply | — | — | — | May 4, 2026 | May 6, 2026 | |
| 94691290 | Birthday gift not received | Closed | High | Todd Gorczany | — |  Oscar O'Hara | Social | shade-matchinfluencer | 17h | ⊘Not fired | — | — | — | Apr 29, 2026 | May 2, 2026 |
| 64766810 | Wholesale order question | Closed | Normal | Todd Gorczany | — | Faith Hilll | returnsbopis | 1d 14h | ○Sent, no reply | — | — | — | Apr 20, 2026 | Apr 24, 2026 | |
| 27431916 | Cancel subscription / Auto-replenish | Solved | Normal | Todd Gorczany | — |  Dr. Mandy McLaughlin | refundwholesale | 6h | ●Responded | 5/5 | — | — | Apr 15, 2026 | - | |
| 43976142 | Address change after shipping | Open | Normal | Todd Gorczany | — |  Jacklyn Dare | wholesale | - | —Skipped | — | — | — | Apr 14, 2026 | - | |
| 37209772 | Cancel subscription / Auto-replenish | Solved | Normal | Todd Gorczany | — | Faith Hilll | Chat | — | 7h | ○Sent, no reply | — | — | — | Mar 24, 2026 | - |
| 29964749 | Insider tier issue | Solved | Normal | Todd Gorczany | — | Faith Hilll | Social | wholesale | 1h | ⊘Not fired | — | — | — | Mar 15, 2026 | - |
| 18328143 | App crashes at checkout | Solved | Low | Todd Gorczany | — |  Tommy Kuvalis | fragrancegift-card | 3h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - | |
| 54829187 | Store experience feedback | Solved | Low | Todd Gorczany | — |  Darryl Jacobi | damagedshade-matchloyalty | 14h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - | |
| 92069880 | Item authenticity concern | Solved | Normal | Todd Gorczany | — |  Mr. Eliza Gerhold IV | Chat | — | 1d 14h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - |
| 16956875 | Gift card balance question | Solved | Low | Todd Gorczany | — |  Mr. Skyla Trantow | Phone | refund | 3h | ●Responded | 5/5 | — | — | Feb 16, 2026 | - |
| 56348615 | Price match request | Solved | High | Todd Gorczany | — | Tommy Kuvalis | gift-card | 4h | ●Responded | 10/11 | — | — | Feb 15, 2026 | - | |
| 82742892 | Wrong shade sent | Solved | Normal | Todd Gorczany | — |  Leonard Waters-Howell | Chat | gift-cardinfluencer | 11h | ●Responded | 4/5 | — | — | Feb 3, 2026 | - |
| 66929498 | Cancel subscription / Auto-replenish | Solved | Normal | Todd Gorczany | — |  Lily Raynor | Chat | — | 6h | ⊘Not fired | — | — | — | Feb 2, 2026 | - |
| 32695062 | Klarna / Afterpay split issue | Solved | Normal | Todd Gorczany | — | Oscar O'Hara | Chat | damagedfragrancebopis | 5h | ○Sent, no reply | — | — | — | Jan 26, 2026 | - |
| 96515953 | Birthday gift not received | Solved | Normal | Todd Gorczany | — |  Katrina Johns | loyalty | 8d 14h | ●Responded | 1/11 | — | — | Jan 16, 2026 | - | |
| 25087571 | Price match request | Solved | Normal | Todd Gorczany | — |  Ignatius Cummerata | Chat | shade-matchgift-cardwholesale | 6h | ●Responded | 1/5 | — | — | Jan 10, 2026 | - |
| 25545800 | Influencer code not working | Solved | Normal | Todd Gorczany | — |  Mr. Cade Senger | fragrancerefundwholesale | 20h | ●Responded | 4/5 | — | — | Jan 9, 2026 | - | |
| 10479652 | Allergic reaction concern | Solved | Low | Todd Gorczany | — | Mr. Cade Senger | Chat | app | 14h | ○Sent, no reply | — | — | — | Dec 28, 2025 | - |
| 16889303 | Foundation match help | Open | Normal | Todd Gorczany | — | Steve O'Conner | Chat | — | - | —Skipped | — | — | — | Dec 26, 2025 | - |
| 19243673 | Birthday gift not received | Pending | Normal | Todd Gorczany | — | Ignatius Cummerata | Phone | returnswholesale | - | —Skipped | — | — | — | Dec 18, 2025 | - |
| 57449936 | Cancel subscription / Auto-replenish | Closed | Low | Todd Gorczany | — |  Vilma Gusikowski | Phone | — | 20h | ○Sent, no reply | — | — | — | Dec 15, 2025 | Dec 22, 2025 |
| 99037073 | App crashes at checkout | Solved | Normal | Todd Gorczany | — | Katrina Johns | Phone | returnsloyaltyapp | 5h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - |
| 64413285 | Klarna / Afterpay split issue | Closed | Normal | Todd Gorczany | — | Dr. Mandy McLaughlin | gift-carddamagedwholesale | 7h | ○Sent, no reply | — | — | — | Dec 7, 2025 | Dec 13, 2025 | |
| 67075730 | Discount code not working | Solved | Normal | Todd Gorczany | — |  Julie Hodkiewicz | returnsappvip | 1h | ●Responded | 5/5 | — | — | Nov 22, 2025 | - | |
| 04222561 | Wholesale order question | Closed | Normal | Todd Gorczany | — | Ignatius Cummerata | — | 5h | ○Sent, no reply | — | — | — | Oct 28, 2025 | Oct 30, 2025 | |
| 39908907 | Missing items in shipment | Solved | High | Todd Gorczany | — |  Chaz Renner | Phone | wholesaleappsamples | 11h | ●Responded | 10/11 | — | — | Sep 29, 2025 | - |
| 66837893 | App login problem | Solved | Normal | Todd Gorczany | — | Dr. Mandy McLaughlin | vipinfluencerdamaged | 4h | ⊘Not fired | — | — | — | Sep 18, 2025 | - | |
| 37293433 | BOPIS pickup not ready | Solved | Normal | Todd Gorczany | — | Leonard Waters-Howell | — | 12h | ●Responded | 4/5 | — | — | Aug 16, 2025 | - | |
| 38410369 | Loyalty points not posting | Closed | High | Todd Gorczany | — |  Garth Dooley | influencerreturns | 3h | ○Sent, no reply | — | — | — | Aug 12, 2025 | Aug 15, 2025 | |
| 63991862 | Insider tier issue | Pending | Low | Todd Gorczany | — | Tommy Kuvalis | Phone | shade-match | - | —Skipped | — | — | — | Aug 6, 2025 | - |
| 62983358 | Gift card balance question | Closed | High | Todd Gorczany | — |  Miss Amber Hintz Sr. | returnsloyaltyshade-match | 4h | ●Responded | 3/5 | — | — | Jul 24, 2025 | Jul 26, 2025 | |
| 95356323 | Refund not received | Closed | Normal | Todd Gorczany | — |  Mr. Lonie Hudson | returns | 5h | ●Responded | 5/5 | — | — | Jul 12, 2025 | Jul 14, 2025 | |
| 87580534 | BOPIS order cancelled at store | Closed | Low | Todd Gorczany | — | Garth Dooley | samplesgift-card | 6h | ●Responded | 2/5 | — | — | Jul 8, 2025 | Jul 11, 2025 | |
| 98230362 | App crashes at checkout | Solved | Normal | Todd Gorczany | — | Tommy Kuvalis | Chat | returns | 6h | ●Responded | 5/5 | — | — | Jun 21, 2025 | - |
| 64406774 | Return after 30-day window | Closed | Normal | Todd Gorczany | — | Darryl Jacobi | Chat | — | 16h | ○Sent, no reply | — | — | — | Jun 17, 2025 | Jun 24, 2025 |
| 60426376 | Discount code not working | Closed | Normal | Todd Gorczany | — |  Kip Schroeder IV | Chat | samplesapp | 2d 19h | ○Sent, no reply | — | — | — | Jun 8, 2025 | Jun 17, 2025 |