Miss Nellie Kessler
lenna75@yahoo.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Make the chat agents actually empowered to make refund decisions. | 32077614Address change after shipping | Miss Nellie Kessler |  Mr. Eliza Gerhold IV | Apr 20, 2026, 10:06 PM |
| 4/5 | Mostly easy. The app made me re-login before processing the return. | 79460675Item authenticity concern | Miss Nellie Kessler |  Garth Dooley | Apr 1, 2026, 9:43 AM |
| 9/11 | Best in class. The app is genuinely beautiful and useful. | 15040558Shipping cost question | Miss Nellie Kessler |  Chaz Renner | Oct 19, 2025, 5:59 AM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 02458007Birthday gift not received | Miss Nellie Kessler |  Ignatius Cummerata | Sep 7, 2025, 7:19 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 40762289Price match request | Miss Nellie Kessler |  Steve O'Conner | Sep 5, 2025, 4:45 AM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 28896744App login problem | Miss Nellie Kessler |  Vilma Gusikowski | Aug 4, 2025, 11:03 AM |
| 2/5 | Agent didn't actually solve the issue, just told me to wait. | 32357440Order arrived damaged | Miss Nellie Kessler |  Darryl Jacobi | Aug 4, 2025, 9:43 AM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 89410371Discount code not working | Miss Nellie Kessler | Steve O'Conner | Aug 2, 2025, 3:58 PM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 96934047Missing items in shipment | Miss Nellie Kessler |  Oscar O'Hara | Jul 23, 2025, 4:13 PM |
| 9/11 | The selection, the service, the app — all top tier. | 69391848Address change after shipping | Miss Nellie Kessler |  Amely Pacocha | Jun 25, 2025, 10:46 PM |