Julien Bins
keyon74@gmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | I waited 45 minutes in chat queue just to be told they'd email me. | 27208996Wrong shade sent | Julien Bins |  Julie Hodkiewicz | Mar 16, 2026, 2:47 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 89516603BOPIS order cancelled at store | Julien Bins |  Mr. Lonie Hudson | Jan 26, 2026, 2:34 AM |
| 5/5 | Quick, frictionless. Bookmarking my next return. | 19940419Missing items in shipment | Julien Bins |  Ignatius Cummerata | Jan 16, 2026, 4:07 AM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 24604672Lost package follow-up | Julien Bins |  Amely Pacocha | Dec 8, 2025, 4:04 AM |
| 4/5 | Liked the experience. App could be slightly faster. | 78177167Gift card balance question | Julien Bins |  Darryl Jacobi | Dec 5, 2025, 3:03 AM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 81944395Order arrived damaged | Julien Bins |  Dr. Mandy McLaughlin | Sep 28, 2025, 3:58 PM |
| 1/5 | Signup form errors with no explanation. Frustrating start. | 39690784Foundation match help | Julien Bins | Darryl Jacobi | Sep 20, 2025, 7:09 PM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 19400341Cancel order request | Julien Bins |  Mr. Cade Senger | Sep 12, 2025, 5:22 PM |
| 1/11 | The Insider perks feel watered down compared to two years ago. | 96513475App login problem | Julien Bins |  Leonard Waters-Howell | Sep 6, 2025, 2:49 AM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 10854015Gift card balance question | Julien Bins |  Mr. Skyla Trantow | Aug 22, 2025, 2:33 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 80606082Insider tier issue | Julien Bins | Mr. Cade Senger | Jun 20, 2025, 9:58 AM |