Julien Bins
keyon74@gmail.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 96822721 | BOPIS order cancelled at store | Solved | Normal | Julien Bins | — |  Katrina Johns | vip | 3h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 72557917 | Item authenticity concern | Pending | Urgent | Julien Bins | — |  Mr. Lonie Hudson | fragrance | - | —Skipped | — | — | — | Apr 23, 2026 | - | |
| 90848250 | Where is my order? | Solved | Normal | Julien Bins | — |  Steve O'Conner | — | 15h | ⊘Not fired | — | — | — | Apr 10, 2026 | - | |
| 88063362 | Klarna / Afterpay split issue | Solved | Normal | Julien Bins | — |  Garth Dooley | — | 4h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - | |
| 14403425 | Loyalty points not posting | Closed | Urgent | Julien Bins | — | Garth Dooley | Phone | shipping | 8d 4h | ○Sent, no reply | — | — | — | Mar 28, 2026 | Apr 12, 2026 |
| 29041033 | App login problem | Closed | Normal | Julien Bins | — |  Mr. Eliza Gerhold IV | returnsloyaltysamples | 6h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 24, 2026 | |
| 27208996 | Wrong shade sent | Solved | Normal | Julien Bins | — |  Julie Hodkiewicz | Chat | — | 5d 8h | ●Responded | 1/5 | — | — | Mar 10, 2026 | - |
| 34577275 | Loyalty points not posting | Solved | High | Julien Bins | — |  Kaela Friesen | Chat | damaged | 4h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - |
| 69470446 | Address change after shipping | Pending | Normal | Julien Bins | — |  Amely Pacocha | samplesgift-card | - | —Skipped | — | — | — | Feb 22, 2026 | - | |
| 89322958 | Question about product ingredients | Solved | Normal | Julien Bins | — | Garth Dooley | vip | 6h | ⊘Not fired | — | — | — | Feb 20, 2026 | - | |
| 58045475 | Price match request | Pending | Normal | Julien Bins | — | Amely Pacocha | appshipping | - | —Skipped | — | — | — | Feb 20, 2026 | - | |
| 75482628 | Question about product ingredients | Closed | Normal | Julien Bins | — |  Faith Hilll | bopisshippingfragrance | 2d 12h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 26, 2026 | |
| 89910572 | Foundation match help | Pending | Normal | Julien Bins | — |  Lily Raynor | — | - | —Skipped | — | — | — | Feb 3, 2026 | - | |
| 22484735 | Allergic reaction concern | Solved | Normal | Julien Bins | — | Amely Pacocha | — | 1d 23h | ⊘Not fired | — | — | — | Jan 28, 2026 | - | |
| 59428639 | Klarna / Afterpay split issue | Solved | Normal | Julien Bins | — | Faith Hilll | Chat | refundshade-match | 4h | ⊘Not fired | — | — | — | Jan 27, 2026 | - |
| 89516603 | BOPIS order cancelled at store | Solved | High | Julien Bins | — | Mr. Lonie Hudson | vip | 19h | ●Responded | 5/5 | — | — | Jan 23, 2026 | - | |
| 19940419 | Missing items in shipment | Solved | Normal | Julien Bins | — |  Ignatius Cummerata | Chat | — | 16h | ●Responded | 5/5 | — | — | Jan 13, 2026 | - |
| 64311064 | App crashes at checkout | Pending | Normal | Julien Bins | — |  Leonard Waters-Howell | Phone | samples | - | —Skipped | — | — | — | Jan 3, 2026 | - |
| 19389518 | Influencer code not working | Closed | Normal | Julien Bins | — |  Jacklyn Dare | refundvip | 12h | ⊘Not fired | — | — | — | Dec 30, 2025 | Jan 7, 2026 | |
| 95089071 | App crashes at checkout | Solved | Normal | Julien Bins | — | Leonard Waters-Howell | Chat | app | 6h | ○Sent, no reply | — | — | — | Dec 20, 2025 | - |
| 24604672 | Lost package follow-up | Solved | Normal | Julien Bins | — | Amely Pacocha | Chat | appshade-match | 1d 20h | ●Responded | 4/5 | — | — | Dec 4, 2025 | - |
| 78177167 | Gift card balance question | Solved | Normal | Julien Bins | — |  Darryl Jacobi | — | 3h | ●Responded | 4/5 | — | — | Dec 4, 2025 | - | |
| 73794397 | Wrong shade sent | Solved | Normal | Julien Bins | — |  Kip Schroeder IV | loyalty | 2d 18h | ○Sent, no reply | — | — | — | Dec 3, 2025 | - | |
| 40552448 | BOPIS order cancelled at store | Closed | High | Julien Bins | — |  Vilma Gusikowski | — | 18h | ○Sent, no reply | — | — | — | Nov 15, 2025 | Nov 19, 2025 | |
| 51615231 | App crashes at checkout | Solved | Normal | Julien Bins | — |  Miss Amber Hintz Sr. | — | 1d 11h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - | |
| 73633039 | Wholesale order question | Closed | Low | Julien Bins | — | Kip Schroeder IV | bopisfragrance | 3h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 23, 2025 | |
| 92413754 | Gift card balance question | Solved | Normal | Julien Bins | — |  Oscar O'Hara | Chat | — | 11h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - |
| 37876164 | Item authenticity concern | Closed | Low | Julien Bins | — | Darryl Jacobi | Chat | — | 6h | ○Sent, no reply | — | — | — | Oct 7, 2025 | Oct 8, 2025 |
| 81944395 | Order arrived damaged | Solved | Normal | Julien Bins | — |  Dr. Mandy McLaughlin | bopis | 3d | ●Responded | 9/11 | — | — | Sep 25, 2025 | - | |
| 39690784 | Foundation match help | Closed | Normal | Julien Bins | — | Darryl Jacobi | Phone | fragranceshippingsamples | 3h | ●Responded | 1/5 | — | — | Sep 19, 2025 | Sep 21, 2025 |
| 19400341 | Cancel order request | Solved | Low | Julien Bins | — |  Mr. Cade Senger | Chat | returnsapp | 2d 20h | ●Responded | 3/5 | — | — | Sep 9, 2025 | - |
| 96513475 | App login problem | Solved | Urgent | Julien Bins | — | Leonard Waters-Howell | Phone | — | 5h | ●Responded | 1/11 | — | — | Sep 4, 2025 | - |
| 01918338 | Allergic reaction concern | Solved | Normal | Julien Bins | — | Kip Schroeder IV | — | 22h | ⊘Not fired | — | — | — | Aug 27, 2025 | - | |
| 36602969 | Influencer code not working | Solved | High | Julien Bins | — | Steve O'Conner | Phone | apprefundinfluencer | 5h | ○Sent, no reply | — | — | — | Aug 27, 2025 | - |
| 71574081 | Wrong shade sent | Closed | High | Julien Bins | — | Dr. Mandy McLaughlin | gift-cardbopisfragrance | 21h | ○Sent, no reply | — | — | — | Aug 22, 2025 | Aug 25, 2025 | |
| 10854015 | Gift card balance question | Closed | Urgent | Julien Bins | — |  Mr. Skyla Trantow | fragrance | 6h | ●Responded | 5/5 | — | — | Aug 21, 2025 | Aug 26, 2025 | |
| 84336253 | Missing items in shipment | Solved | Normal | Julien Bins | — | Garth Dooley | — | 2h | ⊘Not fired | — | — | — | Aug 8, 2025 | - | |
| 35753967 | Wholesale order question | Open | Normal | Julien Bins | — | Mr. Cade Senger | — | - | —Skipped | — | — | — | Aug 7, 2025 | - | |
| 77550324 | App crashes at checkout | Solved | Normal | Julien Bins | — | Mr. Lonie Hudson | refundloyalty | 1h | ○Sent, no reply | — | — | — | Jul 16, 2025 | - | |
| 27649962 | Cancel order request | Pending | Normal | Julien Bins | — |  Eula McKenzie | Chat | vipwholesaleapp | - | —Skipped | — | — | — | Jul 10, 2025 | - |
| 10728508 | Shipping cost question | Solved | Low | Julien Bins | — |  Tommy Kuvalis | — | 6h | ○Sent, no reply | — | — | — | Jun 25, 2025 | - | |
| 84661874 | BOPIS pickup not ready | Closed | Normal | Julien Bins | — | Garth Dooley | viployalty | 2d 8h | ○Sent, no reply | — | — | — | Jun 20, 2025 | Jun 24, 2025 | |
| 80606082 | Insider tier issue | Solved | Normal | Julien Bins | — | Mr. Cade Senger | app | 2h | ●Responded | 5/5 | — | — | Jun 19, 2025 | - | |
| 05667922 | Price match request | Solved | Urgent | Julien Bins | — |  Yazmin Jast | Chat | shipping | 15h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - |
| 88220287 | BOPIS pickup not ready | Closed | Low | Julien Bins | — |  Chaz Renner | Chat | fragranceapprefund | 3h | ○Sent, no reply | — | — | — | Jun 16, 2025 | Jun 18, 2025 |
| 57717621 | BOPIS pickup not ready | Solved | Normal | Julien Bins | — | Amely Pacocha | — | 3h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - |