Rachel Kling
boyd_harvey38@gmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Lost my package, refused to refund or reship. I'm done with this brand. | 70908576Pro discount enrollment | Rachel Kling |  Leonard Waters-Howell | May 15, 2026, 1:59 PM |
| 10/11 | I tell everyone — Bloom is doing beauty retail right. | 57637735Restock alert for backorder | Rachel Kling |  Dr. Mandy McLaughlin | May 9, 2026, 6:22 PM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 26747155Cancel order request | Rachel Kling |  Mr. Skyla Trantow | Feb 15, 2026, 1:59 AM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 50194662Gift card balance question | Rachel Kling |  Yazmin Jast | Feb 9, 2026, 6:21 PM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 00319390Gift card balance question | Rachel Kling |  Kip Schroeder IV | Jan 13, 2026, 11:22 AM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 19778431Birthday gift not received | Rachel Kling |  Mr. Cade Senger | Dec 17, 2025, 5:50 AM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 83247284Return after 30-day window | Rachel Kling |  Chaz Renner | Nov 6, 2025, 7:33 AM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 97054451BOPIS order cancelled at store | Rachel Kling |  Steve O'Conner | Oct 24, 2025, 4:48 AM |
| 5/5 | Faster customer service response times. | 99051077Pro discount enrollment | Rachel Kling | Steve O'Conner | Sep 10, 2025, 1:14 AM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 53983634App crashes at checkout | Rachel Kling | Leonard Waters-Howell | Sep 6, 2025, 12:58 AM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 20970164Address change after shipping | Rachel Kling |  Miss Amber Hintz Sr. | Jul 22, 2025, 10:51 AM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 85345195Klarna / Afterpay split issue | Rachel Kling | Mr. Skyla Trantow | Jul 17, 2025, 1:05 PM |