Rachel Kling
boyd_harvey38@gmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 70908576 | Pro discount enrollment | Closed | Normal | Rachel Kling | — |  Leonard Waters-Howell | gift-cardfragrance | 1d 17h | ●Responded | 1/5 | — | — | May 13, 2026 | May 17, 2026 | |
| 61809965 | Cancel subscription / Auto-replenish | Pending | Normal | Rachel Kling | — |  Kip Schroeder IV | Chat | shade-match | - | —Skipped | — | — | — | May 11, 2026 | - |
| 57637735 | Restock alert for backorder | Closed | Normal | Rachel Kling | — |  Dr. Mandy McLaughlin | gift-carddamaged | 18h | ●Responded | 10/11 | — | — | May 8, 2026 | May 10, 2026 | |
| 20523319 | Wrong shade sent | Solved | Normal | Rachel Kling | — |  Jacklyn Dare | Chat | app | 2h | ⊘Not fired | — | — | — | Apr 24, 2026 | - |
| 06020115 | Wrong shade sent | Pending | Normal | Rachel Kling | — |  Eula McKenzie | appvipshade-match | - | —Skipped | — | — | — | Apr 24, 2026 | - | |
| 78535892 | Return after 30-day window | Solved | Normal | Rachel Kling | — |  Oscar O'Hara | refund | 5h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - | |
| 78966993 | Loyalty points not posting | Closed | High | Rachel Kling | — |  Lily Raynor | wholesale | 1d 4h | ○Sent, no reply | — | — | — | Mar 31, 2026 | Apr 4, 2026 | |
| 38252088 | Store experience feedback | Closed | Low | Rachel Kling | — |  Ignatius Cummerata | — | 3h | ○Sent, no reply | — | — | — | Mar 17, 2026 | Mar 19, 2026 | |
| 82357548 | Birthday gift not received | Closed | Normal | Rachel Kling | — |  Katrina Johns | Chat | shade-matchdamaged | 18h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 7, 2026 |
| 21935643 | Lost package follow-up | Closed | Normal | Rachel Kling | — |  Mr. Lonie Hudson | Phone | — | 4h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 25, 2026 |
| 26747155 | Cancel order request | Solved | Normal | Rachel Kling | — |  Mr. Skyla Trantow | returnsappdamaged | 1h | ●Responded | 4/5 | — | — | Feb 13, 2026 | - | |
| 50194662 | Gift card balance question | Solved | Normal | Rachel Kling | — |  Yazmin Jast | — | 2d 18h | ●Responded | 2/5 | — | — | Feb 6, 2026 | - | |
| 85460973 | Wrong shade sent | Closed | Normal | Rachel Kling | — | Oscar O'Hara | Chat | loyaltyfragrance | 3h | ○Sent, no reply | — | — | — | Jan 29, 2026 | Feb 2, 2026 |
| 28523242 | Wholesale order question | Closed | High | Rachel Kling | — |  Mr. Eliza Gerhold IV | Chat | fragrancesamples | 5h | ○Sent, no reply | — | — | — | Jan 28, 2026 | Feb 3, 2026 |
| 00319390 | Gift card balance question | Solved | High | Rachel Kling | — | Kip Schroeder IV | wholesalebopisapp | 4h | ●Responded | 9/11 | — | — | Jan 12, 2026 | - | |
| 21596882 | Item authenticity concern | Pending | Normal | Rachel Kling | — | Dr. Mandy McLaughlin | Chat | — | - | —Skipped | — | — | — | Jan 9, 2026 | - |
| 25131238 | Foundation match help | Solved | Low | Rachel Kling | — | Leonard Waters-Howell | Chat | refund | 5h | ⊘Not fired | — | — | — | Dec 20, 2025 | - |
| 19778431 | Birthday gift not received | Solved | Normal | Rachel Kling | — |  Mr. Cade Senger | — | 6h | ●Responded | 10/11 | — | — | Dec 15, 2025 | - | |
| 28580718 | Influencer code not working | Open | Low | Rachel Kling | — |  Tommy Kuvalis | Phone | bopisshade-match | - | —Skipped | — | — | — | Nov 14, 2025 | - |
| 83247284 | Return after 30-day window | Closed | Normal | Rachel Kling | — |  Chaz Renner | samplesfragranceapp | 2h | ●Responded | 9/11 | — | — | Nov 4, 2025 | Nov 7, 2025 | |
| 33468963 | Restock alert for backorder | Pending | Normal | Rachel Kling | — | Katrina Johns | Phone | loyaltyinfluencer | - | —Skipped | — | — | — | Oct 24, 2025 | - |
| 97054451 | BOPIS order cancelled at store | Solved | Normal | Rachel Kling | — |  Steve O'Conner | loyaltysamples | 5h | ●Responded | 4/5 | — | — | Oct 23, 2025 | - | |
| 61590219 | Missing items in shipment | Open | Normal | Rachel Kling | — | Mr. Lonie Hudson | fragrance | - | —Skipped | — | — | — | Oct 17, 2025 | - | |
| 86176624 | Price match request | Solved | Normal | Rachel Kling | — | Mr. Eliza Gerhold IV | Chat | damagedgift-card | 5h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - |
| 99051077 | Pro discount enrollment | Solved | Normal | Rachel Kling | — | Steve O'Conner | wholesalesamplesshipping | 2h | ●Responded | 5/5 | — | — | Sep 8, 2025 | - | |
| 53983634 | App crashes at checkout | Solved | Normal | Rachel Kling | — | Leonard Waters-Howell | Chat | vip | 3h | ●Responded | 5/5 | — | — | Sep 4, 2025 | - |
| 43730544 | Order arrived damaged | Solved | Low | Rachel Kling | — | Katrina Johns | Chat | wholesale | 5h | ○Sent, no reply | — | — | — | Sep 3, 2025 | - |
| 44106282 | Store experience feedback | Pending | High | Rachel Kling | — | Mr. Eliza Gerhold IV | vipsampleswholesale | - | —Skipped | — | — | — | Aug 31, 2025 | - | |
| 67833114 | Where is my order? | Solved | Normal | Rachel Kling | — |  Darryl Jacobi | Chat | bopisrefundwholesale | 2h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - |
| 48530768 | Return after 30-day window | Solved | Normal | Rachel Kling | — |  Kaela Friesen | Social | bopis | 3h | ⊘Not fired | — | — | — | Aug 10, 2025 | - |
| 73245012 | Refund not received | Solved | Normal | Rachel Kling | — | Leonard Waters-Howell | shade-matchwholesale | 23h | ○Sent, no reply | — | — | — | Aug 5, 2025 | - | |
| 12091487 | Price match request | Open | Normal | Rachel Kling | — | Lily Raynor | Social | shipping | - | —Skipped | — | — | — | Aug 5, 2025 | - |
| 61900256 | Pro discount enrollment | Closed | Normal | Rachel Kling | — | Kip Schroeder IV | fragrancebopisshade-match | 5h | ○Sent, no reply | — | — | — | Jul 25, 2025 | Jul 26, 2025 | |
| 20970164 | Address change after shipping | Solved | Normal | Rachel Kling | — |  Miss Amber Hintz Sr. | returns | 5h | ●Responded | 3/5 | — | — | Jul 21, 2025 | - | |
| 17981838 | Wholesale order question | Closed | Urgent | Rachel Kling | — | Tommy Kuvalis | Social | — | 1d 21h | ⊘Not fired | — | — | — | Jul 18, 2025 | Jul 26, 2025 |
| 85345195 | Klarna / Afterpay split issue | Solved | Normal | Rachel Kling | — | Mr. Skyla Trantow | — | 17h | ●Responded | 9/11 | — | — | Jul 16, 2025 | - | |
| 97975064 | Price match request | Open | High | Rachel Kling | — | Eula McKenzie | wholesalereturns | - | —Skipped | — | — | — | Jul 16, 2025 | - | |
| 37318027 | Gift card balance question | Closed | Normal | Rachel Kling | — |  Julie Hodkiewicz | appsamplesgift-card | 7d | ○Sent, no reply | — | — | — | Jul 16, 2025 | Jul 24, 2025 | |
| 57718540 | Restock alert for backorder | Solved | Normal | Rachel Kling | — | Katrina Johns | Phone | shade-matchfragrancegift-card | 1h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - |
| 32328293 | Cancel order request | Open | High | Rachel Kling | — | Darryl Jacobi | Phone | damaged | - | —Skipped | — | — | — | Jun 25, 2025 | - |
| 58065662 | Klarna / Afterpay split issue | Solved | Normal | Rachel Kling | — |  Garth Dooley | wholesaleappdamaged | 15h | ○Sent, no reply | — | — | — | Jun 10, 2025 | - | |
| 85791899 | BOPIS pickup not ready | Solved | Normal | Rachel Kling | — | Eula McKenzie | Phone | influencerrefundgift-card | 1d | ○Sent, no reply | — | — | — | May 23, 2025 | - |