Rose Ruecker
lindsay.stamm23@yahoo.com
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 26757106Cancel subscription / Auto-replenish | Rose Ruecker |  Faith Hilll | Apr 24, 2026, 1:00 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 65503419Wholesale order question | Rose Ruecker |  Oscar O'Hara | Feb 23, 2026, 7:50 PM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 56124656BOPIS order cancelled at store | Rose Ruecker |  Julie Hodkiewicz | Dec 28, 2025, 1:36 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 20317094Cancel order request | Rose Ruecker |  Mr. Lonie Hudson | Nov 25, 2025, 4:10 PM |
| 5/5 | Add more clean / fragrance-free filters. | 60157612Shipping cost question | Rose Ruecker |  Amely Pacocha | Nov 4, 2025, 7:14 AM |
| 4/11 | Had a terrible refund experience. Would steer friends elsewhere. | 55167788Item authenticity concern | Rose Ruecker | Amely Pacocha | Oct 23, 2025, 6:18 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 00470812Store experience feedback | Rose Ruecker | Amely Pacocha | Aug 29, 2025, 2:48 AM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 66892624Return after 30-day window | Rose Ruecker | Mr. Lonie Hudson | Aug 21, 2025, 1:14 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 34173739Foundation match help | Rose Ruecker |  Yazmin Jast | Jul 15, 2025, 1:15 AM |