Ms. Patsy Jenkins-Kautzer
doyle39@gmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Didn't honor the price match. Felt nickel-and-dimed. | 87647203Wrong shade sent | Ms. Patsy Jenkins-Kautzer |  Faith Hilll | May 23, 2026, 11:50 PM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 58943683Allergic reaction concern | Ms. Patsy Jenkins-Kautzer |  Tommy Kuvalis | May 16, 2026, 9:02 AM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 49488179Refund not received | Ms. Patsy Jenkins-Kautzer | Tommy Kuvalis | Apr 6, 2026, 4:00 PM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 49998095Discount code not working | Ms. Patsy Jenkins-Kautzer |  Kaela Friesen | Mar 4, 2026, 12:49 AM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 93809079Allergic reaction concern | Ms. Patsy Jenkins-Kautzer |  Yazmin Jast | Jan 4, 2026, 11:12 AM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 20153965Loyalty points not posting | Ms. Patsy Jenkins-Kautzer |  Darryl Jacobi | Dec 5, 2025, 12:16 AM |
| 1/5 | Absolutely awful experience. No one would help with my damaged order. | 08364640Lost package follow-up | Ms. Patsy Jenkins-Kautzer |  Chaz Renner | Nov 22, 2025, 7:59 PM |
| 5/5 | Got my address updated mid-shipment in under a minute. | 35961061Store experience feedback | Ms. Patsy Jenkins-Kautzer |  Amely Pacocha | Nov 3, 2025, 5:16 PM |
| 5/5 | Easiest return I've ever done. Just printed the label and dropped it off. | 05158528Lost package follow-up | Ms. Patsy Jenkins-Kautzer |  Ignatius Cummerata | Oct 2, 2025, 12:28 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 59927742Shipping cost question | Ms. Patsy Jenkins-Kautzer | Kaela Friesen | Sep 23, 2025, 12:16 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 20108611BOPIS order cancelled at store | Ms. Patsy Jenkins-Kautzer | Tommy Kuvalis | Sep 11, 2025, 3:01 AM |
| 1/11 | Had a terrible refund experience. Would steer friends elsewhere. | 02925170Klarna / Afterpay split issue | Ms. Patsy Jenkins-Kautzer | Amely Pacocha | Jul 4, 2025, 7:41 AM |