Gloria Jakubowski
Silver Lake Studios·alvera.von57@silverlakestudios.tv
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Liked the experience. App could be slightly faster. | 49558421Address change after shipping | Gloria Jakubowski |  Darryl Jacobi | Apr 21, 2026, 2:30 AM |
| 4/5 | More transparent product authenticity guarantees. | 29159144Refund not received | Gloria Jakubowski |  Mr. Eliza Gerhold IV | Feb 25, 2026, 2:48 PM |
| 10/11 | Already referred three friends. They all love it too. | 06070609Gift card balance question | Gloria Jakubowski |  Garth Dooley | Jan 21, 2026, 1:18 AM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 16814954Gift card balance question | Gloria Jakubowski |  Julie Hodkiewicz | Jan 9, 2026, 12:37 PM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 46184239Address change after shipping | Gloria Jakubowski | Julie Hodkiewicz | Dec 19, 2025, 11:17 AM |
| 5/5 | Loved the quiz, loved the recommendations, loved the gift. | 12696554Restock alert for backorder | Gloria Jakubowski | Julie Hodkiewicz | Dec 19, 2025, 6:00 AM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 71131977Influencer code not working | Gloria Jakubowski |  Kaela Friesen | Dec 15, 2025, 2:11 PM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 17009939Return after 30-day window | Gloria Jakubowski | Darryl Jacobi | Nov 29, 2025, 1:59 PM |
| 4/5 | Good onboarding. Wish there were a few more shade options in the quiz. | 44375492Refund not received | Gloria Jakubowski |  Faith Hilll | Nov 19, 2025, 4:41 AM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 42920665Missing items in shipment | Gloria Jakubowski |  Chaz Renner | Nov 16, 2025, 10:01 AM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 32796107Klarna / Afterpay split issue | Gloria Jakubowski |  Mr. Cade Senger | Nov 10, 2025, 7:44 AM |
| 2/5 | Onboarding was clunky. Quiz kept resetting. | 10530443Shipping cost question | Gloria Jakubowski |  Eula McKenzie | Oct 17, 2025, 10:24 AM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 75115912Restock alert for backorder | Gloria Jakubowski | Faith Hilll | Aug 13, 2025, 2:52 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 89703846Wrong shade sent | Gloria Jakubowski | Mr. Eliza Gerhold IV | Aug 10, 2025, 3:29 PM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 35713981Item authenticity concern | Gloria Jakubowski |  Mr. Skyla Trantow | Jun 6, 2025, 10:34 AM |