Ludwig Cruickshank
edyth97@gmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 01290208Restock alert for backorder | Ludwig Cruickshank |  Ignatius Cummerata | Apr 26, 2026, 6:51 AM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 36415183Wholesale order question | Ludwig Cruickshank |  Faith Hilll | Apr 21, 2026, 4:23 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 14817339Order arrived damaged | Ludwig Cruickshank |  Chaz Renner | Apr 18, 2026, 5:16 AM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 65372836Item authenticity concern | Ludwig Cruickshank |  Tommy Kuvalis | Mar 29, 2026, 4:07 AM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 37717274Birthday gift not received | Ludwig Cruickshank |  Miss Amber Hintz Sr. | Feb 20, 2026, 11:43 PM |
| 1/5 | Foundation arrived completely shattered and they offered 5 dollars store credit. | 42289108Klarna / Afterpay split issue | Ludwig Cruickshank | Tommy Kuvalis | Jan 4, 2026, 8:24 AM |
| 9/11 | The brand range alone makes it worth it. Service makes it lifelong. | 20885236Item authenticity concern | Ludwig Cruickshank |  Mr. Eliza Gerhold IV | Nov 10, 2025, 5:47 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 61323827Shipping cost question | Ludwig Cruickshank |  Dr. Mandy McLaughlin | Oct 25, 2025, 4:28 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 47472556Birthday gift not received | Ludwig Cruickshank |  Lily Raynor | Oct 7, 2025, 4:57 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 87309709Loyalty points not posting | Ludwig Cruickshank |  Amely Pacocha | Sep 13, 2025, 2:39 PM |
| 1/5 | Honestly easier to just dispute the charge than work with their team. | 54190763BOPIS order cancelled at store | Ludwig Cruickshank | Amely Pacocha | Jul 4, 2025, 12:03 PM |