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CustomersArvel Schroeder

Arvel Schroeder

toni7@hotmail.com
Tickets35Responses8
Showing 1 - 8 of 8
Rating
Comment
Ticket
Customer
Team member
Responded
4/5Solved my return, just needed a couple of follow-ups to get there.55469873Lost package follow-upArvel SchroederYazmin JastMar 3, 2026, 6:36 AM
9/11Big fan. Their customer service has saved me more than once.35219861Wholesale order questionArvel SchroederDr. Mandy McLaughlinJan 6, 2026, 12:34 PM
4/5Order arrived fine, agent was helpful when one product was missing.14423474Loyalty points not postingArvel SchroederSteve O'ConnerDec 11, 2025, 8:14 PM
1/5Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck.14365058Missing samples in orderArvel SchroederMr. Skyla TrantowDec 9, 2025, 1:22 AM
5/5Marie answered my question about which retinol to start with. Detailed, no pressure to upsell.14581619Lost package follow-upArvel SchroederMr. Cade SengerSep 22, 2025, 9:55 PM
5/5Loved the personalized note in my order. Small touch, big impact.42752121Foundation match helpArvel SchroederAmely PacochaAug 30, 2025, 2:26 AM
5/5Resolved the discount code issue and added bonus points for the trouble. 10/10.45901323Wrong shade sentArvel SchroederMr. Eliza Gerhold IVAug 22, 2025, 8:40 PM
9/11Already referred three friends. They all love it too.68161830Item authenticity concernArvel SchroederOscar O'HaraJun 14, 2025, 3:37 AM
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Properties

Customer
Name
Arvel Schroeder
Email
toni7@hotmail.com
Loyalty tier
Insider
Company
—
Skin type
oily
Loyalty points
9,520
Lifetime spend
—
Last purchase
—
Skin tone
—
Foundation shade
39P
Skin concerns
dark-circles, redness
Allergies / restrictions
sulfate-free
Favorite brands
Charlotte Tilbury
YTD spend
—
App installed
—
App last opened
Apr 16, 2026
Email subscribed
—
Marketing segment
active
Last purchase amount
95
Total orders
27
Preferred category
skincare
Tickets
Tickets
35
Last seen
May 23, 2026
Responses
Avg rating
5.25