Gretchen Price
Aurora Hotels Group·mitchell35@aurorahotels.co
Showing 1 - 7 of 7
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 18310661Wholesale order question | Gretchen Price |  Tommy Kuvalis | Feb 12, 2026, 2:10 PM |
| 2/5 | App kept asking for the same info on different screens. | 94738481Address change after shipping | Gretchen Price |  Chaz Renner | Oct 20, 2025, 11:08 PM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 61973625Gift card balance question | Gretchen Price |  Kip Schroeder IV | Sep 14, 2025, 11:07 AM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 76421869Shipping cost question | Gretchen Price |  Steve O'Conner | Aug 28, 2025, 11:57 PM |
| 5/5 | Bring back the old loyalty point structure. | 91438380Item authenticity concern | Gretchen Price |  Leonard Waters-Howell | Aug 14, 2025, 9:14 PM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 60745372Cancel subscription / Auto-replenish | Gretchen Price |  Kaela Friesen | Jul 31, 2025, 2:42 PM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 05055890Wrong shade sent | Gretchen Price |  Dr. Mandy McLaughlin | May 30, 2025, 7:15 PM |