Hugo Hintz
forrest65@hotmail.com
Showing 1 - 8 of 8
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 35031983Order arrived damaged | Hugo Hintz |  Amely Pacocha | May 20, 2026, 10:24 PM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 84557492Wrong shade sent | Hugo Hintz |  Mr. Eliza Gerhold IV | Apr 24, 2026, 2:14 AM |
| 5/5 | Smaller sample sizes that aren't single-use. | 31575789Refund not received | Hugo Hintz |  Miss Amber Hintz Sr. | Mar 18, 2026, 1:51 PM |
| 4/5 | Mostly easy. The app made me re-login before processing the return. | 49937320Klarna / Afterpay split issue | Hugo Hintz |  Darryl Jacobi | Mar 10, 2026, 8:10 AM |
| 10/11 | The selection, the service, the app — all top tier. | 83489985Missing items in shipment | Hugo Hintz |  Eula McKenzie | Jan 22, 2026, 11:19 AM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 59213098Restock alert for backorder | Hugo Hintz |  Ignatius Cummerata | Dec 31, 2025, 7:37 PM |
| 9/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 58066349App crashes at checkout | Hugo Hintz | Mr. Eliza Gerhold IV | Sep 20, 2025, 11:53 AM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 86837809Where is my order? | Hugo Hintz |  Vilma Gusikowski | May 30, 2025, 1:40 PM |