Hugo Hintz
forrest65@hotmail.com
Showing 1 - 33 of 33
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 35031983 | Order arrived damaged | Solved | High | Hugo Hintz | — |  Amely Pacocha | — | 1h | ●Responded | 5/5 | — | — | May 19, 2026 | - | |
| 34722083 | Wrong shade sent | Solved | Normal | Hugo Hintz | — |  Garth Dooley | — | 2h | ○Sent, no reply | — | — | — | Apr 29, 2026 | - | |
| 09418028 | Wrong shade sent | Solved | Urgent | Hugo Hintz | — |  Darryl Jacobi | Chat | — | 8h | ○Sent, no reply | — | — | — | Apr 28, 2026 | - |
| 59241289 | Price match request | Solved | Low | Hugo Hintz | — |  Faith Hilll | loyalty | 20h | ○Sent, no reply | — | — | — | Apr 26, 2026 | - | |
| 84557492 | Wrong shade sent | Solved | High | Hugo Hintz | — |  Mr. Eliza Gerhold IV | Phone | damagedwholesaleshade-match | 1d 2h | ●Responded | 2/5 | — | — | Apr 22, 2026 | - |
| 19721630 | Store experience feedback | Closed | High | Hugo Hintz | — |  Eula McKenzie | Chat | vip | 5h | ⊘Not fired | — | — | — | Apr 17, 2026 | Apr 24, 2026 |
| 80950146 | Restock alert for backorder | Solved | Low | Hugo Hintz | — | Garth Dooley | appreturns | 6h | ○Sent, no reply | — | — | — | Apr 10, 2026 | - | |
| 49846462 | Influencer code not working | Solved | Normal | Hugo Hintz | — | Darryl Jacobi | influencervipshade-match | 1h | ○Sent, no reply | — | — | — | Apr 1, 2026 | - | |
| 31575789 | Refund not received | Solved | High | Hugo Hintz | — |  Miss Amber Hintz Sr. | damagedfragrancewholesale | 5h | ●Responded | 5/5 | — | — | Mar 16, 2026 | - | |
| 49937320 | Klarna / Afterpay split issue | Closed | Low | Hugo Hintz | — | Darryl Jacobi | Phone | gift-cardloyaltysamples | 1h | ●Responded | 4/5 | — | — | Mar 9, 2026 | Mar 11, 2026 |
| 60555439 | App login problem | Solved | High | Hugo Hintz | — |  Mr. Lonie Hudson | — | 9h | ⊘Not fired | — | — | — | Feb 21, 2026 | - | |
| 83489985 | Missing items in shipment | Solved | Low | Hugo Hintz | — | Eula McKenzie | — | 9h | ●Responded | 10/11 | — | — | Jan 20, 2026 | - | |
| 94087979 | Refund not received | Solved | Low | Hugo Hintz | — |  Chaz Renner | Chat | — | 2h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - |
| 07304972 | Address change after shipping | Solved | Normal | Hugo Hintz | — |  Katrina Johns | influencerrefund | 2d 1h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - | |
| 59213098 | Restock alert for backorder | Solved | High | Hugo Hintz | — |  Ignatius Cummerata | loyaltyreturnsgift-card | 18h | ●Responded | 5/5 | — | — | Dec 30, 2025 | - | |
| 86446424 | Cancel order request | Closed | Normal | Hugo Hintz | — |  Yazmin Jast | damaged | 8h | ○Sent, no reply | — | — | — | Dec 26, 2025 | Dec 27, 2025 | |
| 03478737 | Gift card balance question | Pending | Normal | Hugo Hintz | — |  Tommy Kuvalis | gift-carddamagedinfluencer | - | —Skipped | — | — | — | Dec 15, 2025 | - | |
| 76039317 | Pro discount enrollment | Closed | High | Hugo Hintz | — | Mr. Eliza Gerhold IV | fragrancedamaged | 2h | ○Sent, no reply | — | — | — | Nov 8, 2025 | Nov 15, 2025 | |
| 18948815 | Order arrived damaged | Solved | Low | Hugo Hintz | — |  Dr. Mandy McLaughlin | Phone | — | 13h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - |
| 66964297 | Where is my order? | Solved | High | Hugo Hintz | — |  Lily Raynor | Chat | wholesaledamagedrefund | 2d 10h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - |
| 16397068 | Birthday gift not received | Solved | Normal | Hugo Hintz | — | Eula McKenzie | Chat | — | 3h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - |
| 84864582 | Item authenticity concern | Solved | Normal | Hugo Hintz | — |  Steve O'Conner | Chat | bopis | 2h | ⊘Not fired | — | — | — | Oct 18, 2025 | - |
| 28306376 | Shipping cost question | Solved | Normal | Hugo Hintz | — | Dr. Mandy McLaughlin | Chat | — | 2d 17h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - |
| 12438903 | Allergic reaction concern | Open | Normal | Hugo Hintz | — | Darryl Jacobi | app | - | —Skipped | — | — | — | Sep 27, 2025 | - | |
| 58066349 | App crashes at checkout | Solved | Low | Hugo Hintz | — | Mr. Eliza Gerhold IV | Chat | returns | 3h | ●Responded | 9/11 | — | — | Sep 18, 2025 | - |
| 75229923 | Where is my order? | Pending | High | Hugo Hintz | — | Mr. Eliza Gerhold IV | Phone | gift-cardrefundvip | - | —Skipped | — | — | — | Sep 5, 2025 | - |
| 40240046 | Item authenticity concern | Solved | Normal | Hugo Hintz | — |  Vilma Gusikowski | shade-match | 7h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |
| 53595680 | Insider tier issue | Closed | Normal | Hugo Hintz | — |  Oscar O'Hara | fragrance | 9h | ○Sent, no reply | — | — | — | Aug 8, 2025 | Aug 12, 2025 | |
| 33880665 | Address change after shipping | Pending | High | Hugo Hintz | — | Faith Hilll | — | - | —Skipped | — | — | — | Aug 7, 2025 | - | |
| 73962406 | Loyalty points not posting | Closed | Normal | Hugo Hintz | — |  Mr. Cade Senger | — | 8h | ○Sent, no reply | — | — | — | Jun 27, 2025 | Jul 4, 2025 | |
| 92539029 | Klarna / Afterpay split issue | Solved | High | Hugo Hintz | — | Garth Dooley | Phone | gift-cardwholesaleshade-match | 2d 3h | ○Sent, no reply | — | — | — | Jun 25, 2025 | - |
| 91823955 | Restock alert for backorder | Closed | Normal | Hugo Hintz | — |  Mr. Skyla Trantow | gift-cardwholesaleloyalty | 3h | ○Sent, no reply | — | — | — | Jun 19, 2025 | Jun 20, 2025 | |
| 86837809 | Where is my order? | Solved | High | Hugo Hintz | — | Vilma Gusikowski | vipgift-cardrefund | 5h | ●Responded | 4/5 | — | — | May 29, 2025 | - |