Heber Maggio
Aurora Hotels Group·jacynthe.keeling78@aurorahotels.co
Showing 1 - 7 of 7
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 39855363Where is my order? | Heber Maggio |  Kip Schroeder IV | Apr 26, 2026, 10:23 AM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 02290858Address change after shipping | Heber Maggio |  Amely Pacocha | Jan 8, 2026, 5:07 PM |
| 4/5 | Pretty easy overall. One extra screen on the return flow than expected. | 39934454Item authenticity concern | Heber Maggio |  Tommy Kuvalis | Dec 28, 2025, 10:45 PM |
| 5/5 | Two clicks and my Insider tier was restored. Zero friction. | 59441041Klarna / Afterpay split issue | Heber Maggio | Tommy Kuvalis | Nov 2, 2025, 8:19 AM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 74385399Loyalty points not posting | Heber Maggio | Tommy Kuvalis | Oct 18, 2025, 4:53 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 31542082Cancel order request | Heber Maggio |  Kaela Friesen | Sep 5, 2025, 4:38 AM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 63118275Influencer code not working | Heber Maggio |  Leonard Waters-Howell | Aug 1, 2025, 2:14 PM |