Alexis Schmidt
morris42@yahoo.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 86178887Lost package follow-up | Alexis Schmidt |  Yazmin Jast | Mar 4, 2026, 2:11 PM |
| 4/5 | Easy chat experience. Captcha at the start was annoying. | 75494225Allergic reaction concern | Alexis Schmidt |  Jacklyn Dare | Feb 4, 2026, 5:06 AM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 06566177Birthday gift not received | Alexis Schmidt |  Tommy Kuvalis | Feb 1, 2026, 2:41 PM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 37303481Wrong shade sent | Alexis Schmidt |  Darryl Jacobi | Jan 16, 2026, 10:16 PM |
| 5/5 | The app walked me through everything beautifully. Couldn't be easier. | 04263166Store experience feedback | Alexis Schmidt |  Amely Pacocha | Nov 4, 2025, 3:19 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 38538415Birthday gift not received | Alexis Schmidt |  Garth Dooley | Oct 27, 2025, 7:44 AM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 05371696Restock alert for backorder | Alexis Schmidt |  Kip Schroeder IV | Oct 17, 2025, 12:17 PM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 28485002Klarna / Afterpay split issue | Alexis Schmidt |  Dr. Mandy McLaughlin | Oct 12, 2025, 2:59 AM |
| 7/11 | I'm a regular customer but I don't evangelize. | 36618864Cancel order request | Alexis Schmidt | Dr. Mandy McLaughlin | Oct 1, 2025, 2:49 PM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 39010653Loyalty points not posting | Alexis Schmidt | Dr. Mandy McLaughlin | Jun 21, 2025, 7:36 PM |