Gertrude Larson
andres58@gmail.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Solved the problem after I had to repeat my issue twice. | 42102284Wholesale order question | Gertrude Larson |  Chaz Renner | May 7, 2026, 4:45 AM |
| 4/5 | Easy enough. The shade swap took one extra back-and-forth to confirm. | 48800688Refund not received | Gertrude Larson |  Kip Schroeder IV | Apr 12, 2026, 9:57 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 27284314Order arrived damaged | Gertrude Larson |  Mr. Cade Senger | Mar 4, 2026, 11:25 AM |
| 7/11 | The Insider program is okay. Not as good as some competitors. | 24985107Where is my order? | Gertrude Larson | Mr. Cade Senger | Nov 3, 2025, 12:11 PM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 03903459BOPIS pickup not ready | Gertrude Larson |  Katrina Johns | Nov 1, 2025, 1:25 AM |
| 3/5 | Onboarding was fine. Not memorable in either direction. | 89374840Wrong shade sent | Gertrude Larson |  Mr. Eliza Gerhold IV | Oct 11, 2025, 2:20 AM |
| 1/5 | Had to file a chargeback because customer service couldn't process my refund. | 74493059Loyalty points not posting | Gertrude Larson |  Darryl Jacobi | Sep 22, 2025, 5:38 AM |
| 1/5 | Three weeks, four agents, still no refund. | 67206112Influencer code not working | Gertrude Larson |  Tommy Kuvalis | Aug 8, 2025, 8:43 PM |
| 5/5 | I want a true virtual Beauty Advisor consultation built in. | 31085288App crashes at checkout | Gertrude Larson |  Faith Hilll | Aug 4, 2025, 6:24 AM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 02991175Store experience feedback | Gertrude Larson | Katrina Johns | Jul 8, 2025, 3:05 AM |